General IT Support Specialist ( )

Job Description

The General IT Support Specialist will support NAMRU-D as part of a Government-led IT team by assisting with trouble tickets, desktop support, software installation, cybersecurity coordination, and IT request tracking. The position is based onsite at Naval Medical Research Unit Dayton (NAMRU-D), Wright-Patterson Air Force Base, Ohio. Responsibilities include the following:

• Assist in monitoring, opening, assigning, updating, and closing command trouble tickets in up to four separate ticketing systems.
• Assist with installing command desktop software and providing customer desktop support for Windows, Apple iOS, and Linux distribution workstations.
• Coordinate with hardware technicians and software administrators when Level 2 or Level 3 support is required.
• Support command compliance and implementation activities related to Cybersecurity Certificate to Operate (CTO) processes.
• Maintain software licensing records and deploy software packages as required.
• Track all command IT requests through appropriate ticketing systems and maintain required install logs and ticket records.
• Deliver responsive, customer-focused support in a secure DoD IT environment.

Required Qualifications

• High school diploma.
• Minimum of two (2) years of experience in information technology services.
• DoD 8570 IAT Level II certification.
• Strong customer service skills.
• Experience supporting desktop software installation, ticketing workflows, and customer IT troubleshooting preferred.
• Ability to work as part of a Government-led IT team and follow established security and technical procedures.
• Must qualify for CAC issuance and IT access and comply with DoD, DoN, NAMRU-D, cybersecurity, and OPSEC requirements.
• THIS IS A FEDERAL CONTRACT

About Allied Technologies And Consulting

Allied Technologies and Consulting, LLC is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

Equal Opportunity is the Law

https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

Equal Opportunity is the Law Supplement

https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf

Pay Transparency Nondiscrimination Provision

https://www.dol.gov/ofccp/pdf/pay-transp_unformattedESQA508c.pdf