Systems Engineer VI

About Aleut Federal

At Aleut Federal, we believe the company and its mission is just as important as the job you are applying for. Aleut Federal is an Alaskan Native-owned enterprise whose purpose is to support our “Shareholders,” the Unangax, the indigenous people of the Aleutian Islands of Alaska. People are at the core of everything we do. We support our Shareholders by providing excellent service and quality results to our Clients, the various branches of the federal government. We engage in our local markets, so community service is embedded into our process.

Our culture nurtures the strength of our workforce through mentorship and coaching, providing opportunities for growth, and competitive benefits. We support and encourage diversity, inclusion, and accountability at every level.

The Aleut Federal motto is “We are One” because we truly believe that with one heart, one mind, and one purpose, we can accomplish our mission and be an organization anyone would be proud to be a part of.

Position Overview

Aleut Federal is seeking an experienced Sr Principal System Engineer to lead and manage enterprise end-user IT support operations and prepare and maintain compliance for CMMC audits. This role is responsible for the strategic direction, performance, and continuous improvement of IT support services, while ensuring cybersecurity compliance, operational excellence, and alignment with business and contract requirements. The Sr Principal System Engineer will oversee a team of IT professionals, serve as the senior escalation authority for complex issues, and partner with leadership to execute enterprise IT initiatives.

Key Responsibilities

Leadership & People Management

• Provide overall leadership, management, and accountability for the IT Service Desk and end-user support team.
• Hire, onboard, train, mentor, and evaluate IT staff; establish performance expectations and development plans.
• Foster a culture of accountability, engagement, collaboration, and continuous improvement.
• Ensure team members are prepared, actively engaged, and effective participants in meetings, briefings, and operational reviews.
• Act as the primary escalation point for personnel, performance, and operational issues within the team.

IT Operations & Service Management

• Own and manage IT service delivery for end-user support, ensuring SLAs and contractual requirements are consistently met.
• Oversee management of the IT ticket queue, prioritization of work, and resolution of incidents and service requests.
• Establish, track, and report on operational metrics using approved tools to measure performance, efficiency, and customer satisfaction.
• Escalate critical issues, outages, and risks to leadership with clear impact assessments and mitigation plans.

Technical Oversight & Escalation Support

• Provide Tier 2/3 technical oversight and hands-on support for complex or high-impact issues as required.
• Ensure consistent standards for device installation, configuration, maintenance, and troubleshooting.
• Oversee system documentation, standard operating procedures, and knowledge base content to ensure accuracy and usability.
• Ensure routine system administration activities are performed in accordance with policy and best practices.

Cybersecurity & Compliance

• Ensure IT support operations comply with cybersecurity and regulatory requirements, including CMMC Level 2, NIST, and other applicable federal standards.
• Lead investigation and response efforts for cybersecurity incidents impacting end-user systems.
• Partner with security, compliance, and leadership teams to implement controls and remediation actions.
• Promote security awareness and enforce adherence to organizational security policies across the IT team.

Asset, License & Vendor Management

• Own hardware, software, and license inventory management processes to ensure accuracy, compliance, and audit readiness.
• Ensure all recurring licenses and maintenance agreements are tracked and renewed prior to expiration.
• Oversee relationships with vendors and service providers related to end-user support tools and services.

Strategic Planning & Roadmapping

• Develop and maintain roadmaps for enterprise IT initiatives related to end-user services, tools, and support capabilities.
• Identify opportunities for automation, standardization, and modernization of IT support operations.
• Align operational plans with broader enterprise IT strategy and organizational goals.
• Lead and manage short-term and long-term IT initiatives related to service improvement and operational efficiency.

Communication & Stakeholder Engagement

• Serve as the primary point of contact for leadership regarding IT support operations, risks, and performance.
• Communicate clearly and effectively with stakeholders regarding outages, incidents, priorities, and service impacts.
• Coordinate closely with other IT teams to ensure integrated service delivery across the enterprise.
• Perform other duties as assigned.

Required Qualifications

• Minimum of eight (8) years of progressive experience in IT service desk or end-user support, including Tier 2/3 support.
• Demonstrated experience managing IT teams and operations in a professional or enterprise environment.
• Strong knowledge of client/server applications, Microsoft 365, Microsoft Entra, and cloud technologies (SaaS, PaaS, IaaS).
• Experience implementing or managing IT service management processes and SLAs.
• Familiarity with cybersecurity compliance frameworks and secure IT operations.
• Excellent leadership, communication, organizational, and customer service skills.
• Bachelor’s degree in Computer Science, Information Systems, or a related field.
• Ability to pass pre-employment background screening.

Preferred Qualifications

• Industry certifications such as CompTIA, Microsoft, Azure, Cisco, Fortinet, or similar.
• Experience supporting federal clients or regulated environments.
• Experience with CMMC, NIST 800-series controls, or similar compliance frameworks.
• Experience managing inventories, licenses, and vendor relationships.

Location

Hybrid position supporting both remote and on-site operations. Work may be performed from Colorado Springs, CO or Reston, VA, based on business needs.

We will be accepting applications for this position until 03/27/2026 at 11:59p EST.

Rate: $135K - $165K (final rate based on experience and location)

Aleut offers the following benefits to eligible employees:

• Health insurance
• Dental/Vision Insurance
• Paid Time Off
• Short- and Long-Term Disability
• Life insurance
• 401k, and match

Aleut Federal, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or genetics. In addition to federal law requirements, AF complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. AF prohibits workplace harassment based on race, color, sex, religion, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

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