Powerup Bar

Greetings,

Hope you are doing well, I am Satender from Akkodis Group. My client is hiring for below role let me know if you are available.

Role: PowerUp Technician/Helpdesk

Location: Wilmigton, DE

Contract 1 year

Pay range: $24-$28\hr(The rate may be negotiable based on experience, education, geographic location, and other factors.)

Hybrid 3 days onsite a week

Job Description: PowerUp Technician

Provide customer first support for a fast-growing business group of team members in multiple divisions where excellent customer service and engagement are our highest priorities. Heavy focus on laptop support with an even mix of Windows PC’s, Macs, and Mobile Devices. Assist the Service Desk by actively taking/resolving intake calls

Responsibilities

Provide support for a fast growing group of team members in multiple divisions

Heavy focus on laptop support with an even mix of Windows PC’s, Macs, and Mobile Devices.

Top notch customer focused support

Excellent written and verbal communication skills

Engaged in cross-train efforts amongst peers where applicable

Contribute to site level operational readiness, process improvements

Effectively manages up as needed

Self-aware of gaps in skills, works to improve

Frequent collaboration with site lead, acting as back-up when delegated to

Cross platform collaboration with immediate peers

Assist the Service Desk by actively taking/resolving intake calls

Basic Qualifications

High School Diploma, GED, or equivalent certification.

At least 3 years of experience in remote administration and end user support.

At least 3 years of experience with Windows 10 or earlier operating systems.

At least 3 years of experience with ticketing and traffic reporting tools (Zendesk, HPSM, ServiceNow).

At least 1 year of experience with Google suite applications.

At least 1 year of experience with macOS (High Sierra)

Preferred Qualifications

Bachelor’s Degree in Business, Information Systems, Computer Science or Military experience.

1+ years of experience with Active Directory services integration.

1+ years of experience with defining, implementing, and leveraging process (change, incident, problem) management functions.

Apple certification(s).

1+ years of experience with virtualization technologies, to include VMWare tools (Fusion, ESX).

1+ years of macOS Server administration experience.

1+ years of experience with Active Directory.

1+ years of macOS Server administration experience.

1+ years of experience with platform management and integration, to include JAMF Casper Suite or SCCM

1+ years of experience with productivity tools running on Mac, to include MS Office, Lync or Skype

1+ years of experience with Mac experience supporting 100+ end users

1+ years of experience with image deployment, software and system testing and encryption and security tools (McAfee) on Windows and macOS

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.akkodis.com/en/privacy-policy.

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

· The California Fair Chance Act

· Los Angeles City Fair Chance Ordinance

· Los Angeles County Fair Chance Ordinance for Employers

· San Francisco Fair Chance Ordinance