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Job Description
Knowledge, Skills & Experience Required
3+ years' experience in a Network Operations Center or technical support role.
Strong catch-and-dispatch coordination experience.
Robust call-handling skills for both internal and external stakeholders.
Understanding of IP networking concepts and protocols (BGP, OSPF, MPLS, VLANs, TCP/IP).
Experience with network monitoring and ticketing systems.
Working knowledge of Linux-based systems and traditional networking environments.
Basic understanding of network automation concepts and tools such as Ansible and Python.
Robust analytical and problem-solving skills with the ability to troubleshoot complex issues.
Ability to work in a rapid-paced setting with shifting priorities.
Excellent communication, documentation, and collaboration skills.
Familiarity with YANG models, automated configurations, or infrastructure-as-code concepts is a plus.
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