Customer Success Manager Sales

Sales Operations Manager

Location: Mumbai (Goregaon East), Work from Office

Experience: 5-7 Years

Company: Akidha

Industry: HealthTech / E-pharmacy

Preferred candidate profile

We're looking for a Sales Operations Manager who can drive sales efficiency, streamline processes, manage performance tracking, and support data-driven decision-making across the sales function. This role will play a critical part in optimizing sales operations, improving team productivity, and ensuring seamless coordination between sales, marketing, and business teams. We'd love to understand your experience, analytical approach, and how you can contribute to building a scalable and high-performing sales organization at Akidha.

Reporting To: Founder

Team Reporting: Team Lead Sales Pharmacist and Sales-Pharmacist Team

Role Overview

We are hiring a Sales Operations Manager to:

• Improve lead-to-order conversion
• Increase Average Order Value (AOV)
• Drive ROI & Revenue
• Improve sales productivity
• Analyze revenue and funnel performance
• Build scalable sales processes
• Drive data-backed revenue growth initiatives

This role is ideal for someone who enjoys solving business problems through data, process improvements, and execution.

What You Will Do

Revenue & Funnel Analysis

• Analyze the complete lead-to-order funnel
• Identify bottlenecks affecting conversion
• Monitor call connect, follow-up, and conversion metrics
• Recommend and implement improvements
• Build visibility into revenue performance

Sales Process Optimization

• Review and improve sales workflows
• Standardize best-performing sales practices
• Improve lead allocation and follow-up processes
• Work closely with Team Leads to improve execution
• Establish clear performance benchmarks

AOV & Revenue Growth

• Analyze customer purchase behaviour
• Identify opportunities for upselling and cross-selling
• Recommend product bundles and sales initiatives
• Improve revenue generated per customer interaction
• Drive initiatives that improve order value

Team Productivity & Performance

• Track individual and team performance
• Build productivity dashboards and scorecards
• Identify performance gaps and improvement opportunities
• Support Team Leads with actionable insights
• Improve overall sales efficiency

Reporting & Business Insights

• Build and maintain revenue dashboards
• Track sales KPIs and business metrics
• Conduct cohort and funnel analysis
• Present recommendations to leadership
• Enable data-driven decision-making

Cross-Functional Collaboration

• Work with Sales, Operations, Product, and Technology teams
• Identify process bottlenecks affecting growth
• Recommend automation opportunities
• Support implementation of growth initiatives

What We're Looking For

Must Have

• 5-7 years experience in Revenue Operations, Sales Operations, Sales Strategy, Business Analytics, Revenue Management, or related roles
• Strong analytical and problem-solving skills
• Experience working with sales funnels and conversion metrics
• Strong Excel / Google Sheets skills
• Experience building dashboards and reports
• Experience with CRM systems
• Ability to translate data into actionable business recommendations
• Strong ownership mindset

Preferred Background

HealthTech & Pharma/ E-commerce / Consumer Internet / High-volume Inside Sales Organizations

Good To Have

• Basic data analysis capability
• Experience with Zoho CRM or similar softwares
• Startup experience
• Experience working with sales teams

Who Will Thrive Here

Someone who:

• Loves numbers and business metrics
• Enjoys solving operational problems
• Thinks in processes and outcomes
• Challenges assumptions using data
• Is proactive and execution-focused
• Wants to create measurable business impact

Key Metrics You Will Influence

• Daily Orders
• Monthly Revenue
• Average Order Value (AOV)
• ROI
• Lead-to-Order Conversion
• Call Connect %
• Follow-Up Compliance
• Revenue per Sales Executive
• Team Productivity

What Success Looks Like (First 6 Months)

• Improved lead-to-order conversion rates
• Increased AOV
• Better visibility into sales performance
• Improved sales productivity
• Strong reporting and dashboard systems implemented
• Measurable contribution to revenue growth

Key Skills -

Revenue per sales executive, Tele -sales, Sales Strategy, Team Productivity, Lead to order conversion, Medicine Selling, Average order Value, Daily orders, Sales Operations, ROI, B2C Sales, Follow up complaince.

Role: Customer Success & Sales

Industry Type: Pharmaceutical & Life Sciences

Department: Customer Success, Service & Operations

Employment Type: Full Time, Permanent

Role Category: Customer Success, Service & Operations - Other

Education

UG: Any Graduate