Program Administrative Coordinator

Job Summary:

Supports centralized housing program operations and workflows. Coordinates housing applications, screening reviews, housing authority communication, submission of renewal rent increases, completes housing renewals and subsidy-related processes. Ensures efficient processing, compliance, and support for onsite teams throughout the housing lifecycle.

Essential Functions: Coordinates housing application setup, renewals administration, and ongoing housing authority follow-up. Uses internal systems to manage workflows and support timely processing of housing program requests.

Key responsibilities include:

• Manage the Voucher Applications / Affordable inboxes and housing trackers to monitor application / renewal status, outstanding items, and housing authority follow-up
• Set up and process Section 8 voucher and other rental assistance applications in Entrata, including income reviews, screening reviews, and RFTA preparation
• Submit RFTA packets and supporting documentation to housing authorities
• Ensure housing renewals are completed in accordance with required policies and procedures included but not limited to submission of rent increases, generation of lease documents, communication with customers, and final execution of lease renewal.
• Coordinate with housing authorities, case managers, applicants, and onsite teams to support inspections, tenancy approvals, HAP contracts, and outstanding requirements
• Research and resolve housing-related escalations, including subsidy discrepancies, ledger adjustments, payment concerns, and compliance issues
• Partner with onsite teams and SSC functions to ensure operational consistency and compliance

Education & Experience: High School Diploma or equivalent required. Minimum of 3 years of related experience or equivalent combination of education and experience.

Qualifications:

• Strong knowledge of property management systems (Entrata preferred)
• Excellent customer service, communication, and problem-solving skills
• Aptitude to work independently, prioritize tasks, and adapt to changing operational demands in a fast-paced environment
• Strong attention to detail and problem-solving
• Ability to interpret and apply policies and procedures

What We Offer

AIR offers attractive total compensation packages designed to recognize and reward performance:

• Expected pay rate of $27-32/hr. You will be provided a pay rate that is in line with your skills and experience as they relate to the requirements of the job.
• Paid time off including vacation, sick time, and 14 holidays.
• Medical, dental, vision, and life insurance options, HSA/FSA plans, short and long-term disability paid by the company.
• 25% Rent Discount at any AIR community (a rental application is required, and certain exclusions apply).
• 401(k) plan with up to 6% employer contribution.
• Paid parental leave of up to 16 weeks.
• Tuition assistance program and up to 100% reimbursement for job-related certifications and licenses.
• 15 hours of paid time annually for community service.
• Commuter benefits and pet insurance.
• Consumer discounts on various products and services.
• Opportunities for ongoing professional development, leadership training, and career growth.

Application Deadline:  The initial deadline for applications is 7/6/2026. Applications submitted after this date may still be considered on a rolling basis until the position/program is filled. We encourage all interested candidates to apply as early as possible. If a final decision has not been made by the initial deadline, subsequent applications will be reviewed as they are received.

Candidates extended an offer will be required to undergo pre-employment screening that includes checking references, a four-panel drug screening that excludes marijuana testing, employment verification & criminal background check.

AIR values diversity and provides equal employment opportunities to all employees and applicants for employment. AIR prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.