Senior Manager- Customer Success (Edtech)
Aimlay Pvt Ltd ( Recruitment )Role Overview
Aimlay Pvt Ltd ( Recruitment ) is hiring a Senior Manager- Customer Success (Edtech). This is a full-time role in New Delhi. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
Company Description
Aimlay is a global platform offering educational and writing support services tailored to working professionals and Experiential Learners. Collaborating with renowned universities worldwide and backed by over a decade of experience, Aimlay provides a diverse range of academic programs, from Matriculation to PhDs. The company specializes in supporting Ph.D. aspirants throughout their journey while also recognizing and validating real-world, experiential knowledge through unique programs like honorary doctorates. Headquartered in Delhi, with counseling centers globally, Aimlay is committed to making high-quality education accessible, equitable, and transformative in alignment with the Sustainable Development Goal 4 (SDG 4). Visit our website or contact us at +91-9821664888 or +1-575-205-1311 for more details.
Role Description
The Senior Manager- Customer Success (Edtech) will play a vital role in ensuring client satisfaction, retention, and growth. This on-site, full-time position based in Delhi involves managing client relationships, monitoring customer satisfaction, and implementing strategies for improving customer engagement. Responsibilities include collaborating with internal teams to resolve customer issues, conducting regular reviews to monitor client needs, ensuring seamless service delivery, and developing strategies for customer retention and account growth. The candidate will also analyze customer feedback to identify areas for improvement and provide actionable insights for enhancing customer experience while maintaining high service standards.
Qualifications- Minimum 5 years in customer success management
- Lead, mentor, and manage the Customer Success team to achieve performance goals
- Develop and implement customer success strategies to improve retention, engagement, and upselling
- Build strong relationships with key clients and act as an escalation point for critical issues
- Collaborate with Sales, Product, and Support teams to enhance overall customer experience
- Drive onboarding excellence and ensure smooth customer lifecycle management
- Identify opportunities for cross-sell and upsell to maximize customer lifetime value
- Establish KPIs, dashboards, and reporting mechanisms for performance tracking
- Handle customer escalations and ensure timely resolution with high satisfaction
- Continuously improve processes and workflows for scalability and efficiency
Interested candidates can share their resume on: Surbhi.Jain@aimlay.com or call directly on: 9289550058
Regards
Surbhi Jain
Frequently Asked Questions
How do I apply for the Senior Manager- Customer Success (Edtech) position at Aimlay Pvt Ltd ( Recruitment )?
Use the Apply button above to submit your application directly to Aimlay Pvt Ltd ( Recruitment ). Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Senior Manager- Customer Success (Edtech) position at Aimlay Pvt Ltd ( Recruitment ) located?
This position is based in New Delhi. Aimlay Pvt Ltd ( Recruitment ) has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Senior Manager- Customer Success (Edtech) at Aimlay Pvt Ltd ( Recruitment ) earn?
Aimlay Pvt Ltd ( Recruitment ) has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Senior Manager- Customer Success (Edtech) role at Aimlay Pvt Ltd ( Recruitment ) posted?
This role was posted on April 14, 2026 (55 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
How much experience does the Senior Manager- Customer Success (Edtech) role at Aimlay Pvt Ltd ( Recruitment ) require?
This is a senior-level position. Most senior roles call for 5+ years of directly relevant experience. Aimlay Pvt Ltd ( Recruitment ) lists their specific requirements in the description below, so review the must-have qualifications closely before applying.
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