Customer Support Agent - Freelance Project

JamaicaPosted 26 days ago

Role Overview

Agency is hiring a Customer Support Agent - Freelance Project. This is a contract role in Jamaica. posted 3 weeks ago. Full responsibilities, required qualifications, and the apply link are listed in the description below.

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ZendeskORCompensationCustomerSupportAgentBecomeAI

Job description

Customer Support Agent

About the Role
Become part of a dynamic team supporting the latest AI-driven technology in the financial services industry, helping clients manage and optimize their retirement plans.

Job Overview
We are looking for a, customer-oriented support agent fluent in English. This role requires addressing customer inquiries via phone, email, and live chat, focused on retirement plan support, account integrations, activations/deactivations, and technical troubleshooting. While prior experience in retirement plans (401k, IRA, Profit Sharing Plans) is beneficial, it is not mandatory.

Key Responsibilities

Provide prompt, accurate, and support via phone, email, and live chat, ensuring a positive experience for English speaking customers.
Assist with account activation, integration troubleshooting, and product-related inquiries.
Deliver accurate guidance on client's retirement plan offerings (401k, IRA, Profit Sharing Plans).
Troubleshoot technical issues and escalate complex cases as needed.
Utilize Zendesk, Aircall, and internal CRM systems for tracking, managing, and resolving customer interactions.
Collaborate with internal teams to escalate issues efficiently and improve customer service.

Qualifications:

- High school diploma or equivalent; a degree in Business, Finance, or IT is a plus.
- Fluent in English, with strong verbal and written communication skills.
- Previous customer service experience, ideally within technical support or financial services.
- Familiarity with retirement plans or financial account management (401k, IRA) is advantageous.
- Proficiency in Zendesk and Aircall is preferred.
- Excellent multitasking, problem-solving, and organizational skills in a fast-paced environment.
- High attention to detail and ability to work both independently and as part of a remote team.
- Must pass a background check.

Hours:

45-50 hours per week

9-6pm US-ET

Must be able to work US-East Coast/New York Time Zone

Compensation

Type: Hourly
Rate: $5/hour

Employment type: Contract
Workplace type: Remote
Seniority level: Entry Level

About Agency

Agency

agency.ai

On-site

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Frequently Asked Questions

How do I apply for the Customer Support Agent - Freelance Project position at Agency?

Use the Apply button above to submit your application directly to Agency. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.

Where is the Customer Support Agent - Freelance Project position at Agency located?

This position is based in Jamaica. Agency has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.

What does a Customer Support Agent - Freelance Project at Agency earn?

Agency has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.

When was the Customer Support Agent - Freelance Project role at Agency posted?

This role was posted on June 26, 2026 (26 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.