Bank Compliance Lead, CRA and Complaints

The Affirm Bank Compliance team builds and leads a robust, independent compliance program that enables responsible innovation. They safeguard customers, ensure adherence to laws, and provide trusted oversight of products and partnerships—empowering Affirm Bank to grow with integrity, transparency, and strong regulatory confidence.

This role will be proximal to the Las Vegas, Nevada area and will require occasional in-person meetings and travel.

What You’ll Do

We’re looking for a strategic, analytical, and proactive CRA Compliance Lead who brings customer empathy and strong judgment to help Affirm Bank grow responsibly and deliver on its mission.

• Serve as Affirm Bank’s CRA Officer, leading strategy, analysis, and regulatory reporting to ensure meaningful community impact and strong exam readiness
• Build and maintain relationships with community groups in the Clark County, Nevada assessment area, identifying opportunities that support local development and expand access to financial services
• Own the consumer complaints program, driving insights, trend analysis, and improvements that enhance customer outcomes and transparency
• Provide clear, solutions-oriented compliance advisory to business partners, enabling responsible product innovation and execution
• Lead policy and procedure governance, ensuring frameworks are practical, up-to-date, and aligned with regulatory expectations
• Navigate complex regulatory environments with sound decision-making, balancing risk management with business priorities
• Collaborate cross-functionally to strengthen compliance culture, share knowledge, and drive continuous improvement

What We Look For

You are a thoughtful, collaborative, and results-oriented compliance leader who owns your craft, builds trust with others, and raises the bar through curiosity and accountability.

• Deep expertise in CRA and consumer compliance, with the ability to translate regulations into clear, actionable guidance
• Analytical and strategic thinker who uses data and insights to inform decisions and anticipate risk
• Proactive and resourceful operator who takes initiative and drives work forward with accountability
• Communicative and collaborative partner who builds alignment across teams and engages effectively with regulators and community stakeholders
• Customer-oriented mindset with strong empathy for community needs and a passion for fair and responsible banking
• Adaptable and resilient in navigating ambiguity, with a continuous learning mindset
• Disciplined and reliable in managing governance processes, reporting, and regulatory commitment