Information technology support assistant

Aegis Talent Solutions | Remote (India-Based) | Immediate Joiner Required

We are looking for IMMEDIATE JOINERS only. Candidates must be able to join within 1 week of selection.

Work Hours: 6:30 PM – 3:30 AM IST (9:00 AM – 6:00 PM EST)

Days: Monday to Friday (Saturday & Sunday Off)

Location: Remote - Work from Home

About the Role

We are hiring an IT Support Assistant to assist our US-based IT team remotely. The ideal candidate will provide day-to-day technical support to end users, helping them resolve hardware, software, network, and application issues. This is a support role working directly under a Senior IT Technician, assisting with tasks primarily involving Windows 11, Microsoft Office 365, Zoom, and Google Workspace.

Key Responsibilties

End-User Support

Provide remote support for desktops and laptops including setup, configuration, and basic troubleshooting

Assist end users with Microsoft Office applications (Word, Excel, Power Point, Outlook)

Support users with Zoom issues - connectivity, audio/video, phone calls, and integrations

Provide technical assistance for Google Workspace (Gmail, Drive, Docs, Sheets)

Handle user