Information Technology Support Assistant

Aegis Talent Solutions | Remote (India-Based) | Immediate Joiner Required

We are looking for IMMEDIATE JOINERS only.

Candidates must be able to join within 1 week of selection.

Work Hours: 6:30 PM – 3:30 AM IST (9:00 AM – 6:00 PM EST) Days: Monday to Friday (Saturday & Sunday Off) Location: Remote - Work from Home

About the Role We are hiring an IT Support Assistant to assist our US-based IT team remotely.

The ideal candidate will provide day-to-day technical support to end users, helping them resolve hardware, software, network, and application issues.

This is a support role working directly under a Senior IT Technician, assisting with tasks primarily involving Windows 11, Microsoft Office 365, Zoom, and Google Workspace.

Key Responsibilties End-User Support

Provide remote support for desktops and laptops including setup, configuration, and basic troubleshooting

Assist end users with Microsoft Office applications (Word, Excel, Power Point, Outlook)

Support users with Zoom issues - connectivity, audio/video, phone calls, and integrations

Provide technical assistance for Google Workspace (Gmail, Drive, Docs, Sheets)

Handle user account tasks such as password resets and access requests

Hardware & Software Support

Assist in diagnosing basic hardware issues - laptops, monitors, printers, peripherals

Help install and configure approved software applications

Support IT asset tracking and documentation

Networking Support

Help troubleshoot basic network issues - Wi-Fi, VPN access, IP conflicts

Assist with network printer setup and shared drive configuration

Operational & Documentation

Document resolutions, procedures, and common troubleshooting steps

Escalate complex issues to the senior technician or specialized teams

Support deployment projects such as PC refresh, software rollouts, and patching

Required Skills & Qualifications

1–3 years of experience in desktop support or technical support

Must have prior experience working with a US or international client - candidates without US/international client exposure will not be considered Strong knowledge of Windows 11 administration and troubleshooting

Proficiency with Microsoft Office and Microsoft 365 environments

Familiarity with Zoom and Google Workspace support

Basic understanding of networking concepts (TCP/IP, DNS, DHCP, Wi-Fi)

Excellent communication skills in English (spoken and written)

Strong customer service and problem-solving mindset

Ability to work independently, manage multiple tasks, and thrive in a fast-paced environment

Mandatory Requirements Immediate joiner – must be available to join within 1 week Own laptop in good working condition Stable personal Wi-Fi/broadband connection Salary slips from previous employer(s) will be required during the hiring process Must have worked with a US-based or international client previously

Only shortlisted candidates will be contacted.

We appreciate your interest in joining the Aegis Talent Solutions network.