Service Desk Support

Service Desk Analyst- UK Tech Support

Job Location- Bengaluru

Interview - Face to Face only (7th March 2026) ,No Virtual

Interested immediate reach to Call/wtsapp)

Job Summary

The Associate L1 Technical Analyst is responsible for supporting and coordinating the end-to-end incident management process within the organization. This role involves logging, categorizing, prioritizing, and tracking incidents and service requests to minimize business impact. The analyst will collaborate with cross-functional teams to ensure timely resolution while maintaining service excellence and SLA compliance.This role operates in a 24/7 environment with rotational shifts (including night shifts) and requires 5 days of mandatory work from the office.

Experience & Education

• Bachelors Degree graduation mandatory) or equivalent work experience.
• 6 months to 3 years of experience in Service Desk / Technical Support / Incident Management.

Operational Details

• Work Schedule: 24/7 rotational shifts (including night shifts)
• Work Mode: 5 days work from office (mandatory)
• Process: Calls, Chats, Emails, Service Requests