Lead Operations

Responsibilities

• Manage and coordinate day-to-day operations across departments.
• Ensure compliance with company policies, safety standards, and regulatory requirements.
• Plan, execute, and monitor projects to meet deadlines and quality standards.
• Collaborate with cross-functional teams to align operational goals.
• Analyze operational metrics to identify trends and areas for improvement.
• Prepare reports for senior management on performance and KPIs
• Interface with clients and internal stakeholders to ensure service excellence.
• Resolve escalated issues and ensure customer satisfaction.

Qualifications

• Bachelor’s degree in Business Administration, Operations Management, Engineering, or related field.
• Minimum 10 years of experience in operations or project management.
• Strong leadership and team management skills.
• Proficiency in ERP systems, project management tools, and data analysis software.
• Excellent problem-solving, communication, and organizational skills.
• Ability to work in a fast-paced, high-pressure environment.