IT Service Desk Engineer

• Provide Level 1 technical support for hardware, software, and network-related issues.
• Respond to service requests, incidents, and queries through ticketing tools.
• Troubleshoot issues related to Windows OS, Office 365, Outlook, and basic networking.
• Install, configure, and maintain desktops, laptops, printers, and peripherals.
• Manage user accounts, password resets, and access permissions in Active Directory.
• Escalate unresolved issues to Level 2 or Level 3 support teams.
• Maintain proper documentation of incidents and resolutions in the ticketing system.
• Support remote users using remote desktop tools.
• Follow ITIL processes for incident, problem, and change management.
• Ensure timely resolution of tickets within SLA.

Pay: ₹9,418.84 - ₹30,000.00 per month

Education

• Bachelor's (Required)

Experience

• service desk: 2 years (Required)

Work Location: In person