Escrow Officer

A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services – and more. 

Concord Title, an Acrisure Partner, is your trusted partner in real estate. Whether buying, selling, or refinancing, real estate is one of the most important financial decisions a person can make. That’s why partnering with a title company that protects your interests and supports your success is essential. With more than 90 years of combined industry experience and attorneys available to provide expert guidance, our knowledgeable team is committed to delivering a personalized experience with professionalism, responsiveness, and care. We take pride in building lasting relationships and helping our clients navigate every transaction with confidence.  

Job Summary

We are seeking an Escrow Officer to join our team in Knoxville, TN.  The Escrow Officer/Closer is responsible for pre-closing, coordinating with agents & lenders, preparing settlement statements, scheduling and conducting the closing, preparation and recording of documents. This role oversees support staff within the escrow function applicable by office. 

Responsibilities

• Review and clear title; identify underwriting concerns; prepare the settlement statements if applicable.

• Must adhere to company production goals.

• Prepare settlement statement and closing packages (if applicable).

• Maintains knowledge and seeks out industry developments that affect title insurance transactions.

• Responsible for understanding all parts of the escrow process to ensure that orders are opened with the end result in mind.

• Coordinate communication with the realtors, lender, attorneys, buyers, sellers, members, etc., to prepare for settlement.

• Prepare a Closing Disclosure (CD) and/or Settlement Statement that is compliant with a purchase contract, a lender, and federal/state requirements.

• Perform closing functions in accordance with company and state standards.

• Continue to call and network to create business relationships that maintain and increase the profitability of the office.

• Responsible for delivering high-level customer service and business relationships. 

• Other duties as assigned.

Requirements

• Flexible and able to multi-task; can work within an ambiguous, fast-moving environment, demonstrated resourcefulness in setting priorities.

• Demonstrated effective customer service experience to a diverse audience to enhance service delivery.

• Carries out duties in compliance with all federal and state regulations and guidelines

• Complies with all company and site policies and procedures.

• Remains current in profession and industry trends.

• Familiar with title and escrow regulations in the state where employed.

• Successfully completes regulatory and job training requirements.

• Ability to perform repetitive tasks while maintaining speed of work and attention to detail without loss to production.

• Ability to work with others in a team environment.

• Makes a positive contribution as demonstrated by: Making suggestions for improvement and learning new skills, procedures, and processes

• Define problems, collect data, establish facts, and draw valid conclusions.

• Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

• Identify complex problems by reviewing related information to develop and evaluate options and implement solutions.

• Deductive Reasoning — the ability to apply general rules to specific problems to produce answers that make sense

• Inductive Reasoning — the ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events)

Education and Experience

• Must have a minimum of 2 years escrow officer/closing experience performing the title and escrow duties of this position.

• Title license or ability to obtain within 90 days.

• Notary or ability to obtain within 30 days.

• Must have high school diploma or GED

• Knowledge of title industry software, Softpro Select preferred.

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Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.

Why Join Us:

At Acrisure, we’re building more than a business, we’re building a community where people can grow, thrive, and make an impact. Our benefits are designed to support every dimension of your life, from your health and finances to your family and future.

Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children's Hospital in Grand Rapids, Michigan, UPMC Children's Hospital in Pittsburgh, Pennsylvania and Blythedale Children's Hospital in Valhalla, New York.

Employee Benefits

We also offer our employees a comprehensive suite of benefits and perks, including:

• Physical Wellness: Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.

• Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.

• Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.

• Family Care: Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.

• … and so much more!

This list is not exhaustive of all available benefits. Eligibility and waiting periods may apply to certain offerings. Benefits may vary based on subsidiary entity and geographic location.

Acrisure is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Applicants may request reasonable accommodation by contacting leaves@acrisure.com.

Final candidates will be required to complete post-offer verification processes related to the role and in accordance with applicable laws.

California Residents: Learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy.

Recruitment Fraud: Please visit here to learn more about our Recruitment Fraud Notice.

Welcome, your new opportunity awaits you.