Job Name – Principal Business Analyst – Operational Risk Management Automation (IT/BSG-WBO)

Job Purpose

• Drive, Implement & Support of new system / existing systems for Operational Risk Management transformation as well as automation.
• Specific focus on ServiceNow Implementation, Configuration, Training and Support.
• Analyse, translate, and articulate Business concepts into system/process requirements with the objective to implement IT enabled solutions that meet Business user requirements within the regulatory guidelines and organizations priorities at any point of time with the objective to comply to the same.
• Support post go-live queries / issues for these requirements as well as BAU production support.

Job Responsibilities (JR) : 6 – 8 Areas

1. Requirement analysis and design

Responsible for Functional Requirements Specification, Process workflow and interface Design of Business user requirements. Ensure that Requirements are captured “First Time Right” from the user and translated into cost effective, efficient TO-BE processes by reducing process redundancies and deficiencies.

2. Functional Solution creation

Work with the vendor to define the functional solution for the business problem. Signoff on the vendor solution document ensuring that the same can be implemented and will address the requirements as defined by the sponsor.

3. Delivery Certification & Quality Management

Ensure UAT's are conducted in a thorough manner and the same translates to quality deliverables. Prepare test plans to ensure complete system functionality is tested. Prepare test plan to consider all business scenarios to be tested. Document the test data along with the test results to ensure resolution of the error and its impact on any other related functionality. Intimate all concerned about the testing results. Obtain the requisite sign-offs from audit/user/technology for the change/patch/bug fix to be moved to production Also ensuring necessary system / operational controls are laid down in order to ensure zero defect rollouts.

4*. Production Support*

Provide functional support for applications being managed. Analyze problems which are encountered in the production environment. Ensure Over all functional support for enhancement, errors, maintenance and production support for applications being managed. Planning and Scheduling production support activities. Bug fix resolution, UAT and implementation, SFR tracking and reporting

5*. Interaction with Vendor, Business, BSG project resources for day to day operations*

Work closely with the various teams to ensure deliverables are on track.

6. Progress Reporting

Monitor the project for task / schedule slippages. Report to the project manager any potential slippage in tasks for suitable action. Prepare project MIS to track, report and monitor the project.

Actionable (4-6)

Agreement & Changes to Requirements.

Interfacing – Inbound / Outbound including Datalake

Right solution for the Requirement

Requirement Gaps

Project Schedule Slippages

UAT and Production BUG

Educational Qualifications

Key Skills

MCA / MBA / BE / MSc / B Tech or BSc IT / B.Com. / Graduation

a) Minimum 3 years’ experience in ServiceNow (preferred) or similar other GRC systems implementation and/or configuration and/or development for IRM module (Integrated Risk Management module).

b) Minimum 3 years’ experience in system implementation / projects / changes for automation for Operational Risk / Risk Based Supervision (RBS) for a Bank (Experience only in ISG or VAPT modules will not suffice as well as exposure only to Internal Audit / Information Security Audit / Systems Audit will not suffice.)

c) Operational Risk management experience should have exposure to RCSA, KRI, Loss Data Capture, Scenario Analysis, Stress Testing as well as Ops Risk Cap Charge Computation.

d) Overall experience which could be a combination of

a. Awareness of Project Management methodologies, SDLC (Planning, Feasibility Study, Requirements Analysis, Technical Architecture & Design, Development, Testing – UT / SIT / UAT, Implementation, Support, Documentation), Process & Quality.

b. Experience in industry leading GRC systems such as SaS Institute, RSA-Archer, ServiceNow, MetricStream, etc.

c. Successfully implemented projects involving automation / system implementation in one or more areas of manual process automation, workflows, interfaces, datalake, data analytics, OCR, etc.

d. Experience of managing large projects in the capacity of Project Manager

e. Excellent written and oral communication

e) Good Exposure to domains of banking, dealing with multi-national IT OEMs.

f) Vendor Co-ordination – Interact with Vendor on-site / Off-Site Delivery Teams for getting deliverables as per Project Timelines, tracking slippages, ensuring quality of deliverables and necessary escalations and arrive at remedial measures

Major Stakeholders (intra team and cross functional stakeholders, who would need to be interacted with for discharging duties) (examples listed below)

1. Internal:

Business Group Heads, Department Heads, Unit Heads, Team Leads, Project Managers

of Operational Risk Management, Internal Audit, HR, IS Audit, RBS Audit, Compliance, ISG, IT, BSG, etc.

2. External:

Application Vendors

Delivery partners / SI partners and resources

Pay: ₹1,000,000.00 - ₹1,200,000.00 per year

Benefits

• Commuter assistance
• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Ability to commute/relocate:

• Mumbai, Maharashtra: Reliably commute or willing to relocate with an employer-provided relocation package (Required)

Application Question(s):

• Please confirm availability to join immediately / notice period requirements.
• Current CTC (fixed component, and variable component, if any)
• Expected CTC

Experience

• Operational risk management: 3 years (Required)
• Business analysis: 3 years (Required)

Work Location: In person