General Manager

What you'll do...

• Fully own the commercials of your property and overall performance, from P&L, through to budgets, through to planning and forecasting.
• Play a key role in hiring decisions for the property.
• Establish priorities and lead key operational initiatives such as the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget.
• Execute the highest of Brand standards, financial performance, and quality of service.
• Provide hands-on leadership and support to your Heads of Departments in the day-to-day People management of each team.
• Oversee all hotel operations.
• Oversee all quality evaluation processes and strive to improve all qualitative metrics.
• Be ultimately accountable for delivering projects in your property.
• Serve as the hub for communications with guests, team, ownership, brand representatives and key vendors.
• Find and keep the best talent for your property.
• Be front-facing and high-touch with our guests, involved in handling guests throughout their journey and setting the example for the team to engage in excellent guest experience and recovery at every turn.
• Be a part of the evolution of Ennismore as it expands further in the US and Americas region.
• And everything else in-between…

What we're looking for...

• You are an experienced General Manager, a commercially savvy operator and have prior experience in a similar role.  A minimum of 5 years’ experience as a Hotel General Manager and significant experience in high-end Lifestyle hotels
• You have experience leading successful openings, transitions and resort properties, and luxury & lifestyle properties where the experience is branded from beginning to end. 
• You are comfortable in the spotlight but always remain humble and kind.
• You have a passion for hospitality, you inspire an enthusiastic guest-centered approach.
• You can turn any situation around into a positive experience for all, guests and team alike.
• You think big and encourage your team to believe.
• You are comfortable with the strategic as well as day to day detail.
• You are a natural at leading and managing others, and you lead by example, creating an environment where your team can be their best self.
• You have an aptitude to perform numerical analysis of data and formulate conclusions and solutions.
• You are able to easily identify and utilize emerging trends and technology to generate revenue.
• You exhibit a professional attitude, diplomacy and an ability to handle difficult situations.
• You are highly responsible, reliable and ethical. A reputation for honesty and integrity.
• You get things done, independently and skilled at taking decisive action.
• You’re a strong team leader, a natural at managing and inspiring others in a way that gets the best out of them.
• You combine analytical and methodical thinking with high attention to detail and a solution-focused approach.
• You make people feel good - your team, guests and colleagues alike.  You make a positive impact.
• You are an excellent relationship builder, confident in working with other teams and leaders; you’re passionate about what we can achieve together.

What's in it for you...

• The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building scale globally.
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Become part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity.
• A competitive package and plenty of opportunity for development.

Ennismore is a creative hospitality company with a global collective of entrepreneurial and founder-built brands with purpose at their heart.  Ennismore and Accor entered a joint venture in 2021, creating a new autonomous entity and the world’s fastest-growing lifestyle and leisure hospitality company.