Technical Support Engineer

About the job

We at Accolade Electronics are on the lookout for a highly motivated and experienced Technical Support Engineer to join our Technical Support team.

Job Description

The candidate is expected to have Excellent problem-solving, strong communication and interpersonal skills, high motivation, the ability to learn quickly, and must be a self-starter Excellent problem-solving and communication skills Ability to work both independently and collaboratively Ability to go to Empanelment testing at different state & work collaboratively with State Backends Ability to work with cross-functional teams to achieve the required Talk customers through a series of actions, either via phone, email, or chat, until they’ve solved a technical query & provide prompt and accurate feedback Basic knowledge of Telematics, CAN, Vehicle Wiring Technical knowledge as well as market study required on the Telematics in the Automobile field and Automotive applications Co-ordinate with customer QA Team & Sensorise for any Network SIM Validity activation-related issues Coordinate with Dealers and the customer Sales team for Vehicle availability Ignition status etc. Support to field team guide them & Monitoring Team Efficiency Ask customers (Internal & external) targeted questions to quickly understand the root of the issue Should keep traveling in the local areas on customer request. In the future should be ready to move further locations for resolving the customer's queries / Empanelment testing / relevant issue-related testing Use of Utilise tools developed by the engineering team to modify user/vehicle data for resolving support issues Train educate assist, and guide other employees within the Support An important aspect is to identify and alert the necessary stakeholders on larger issues and trends and understand the magnitude and scope of the issues Properly escalate unresolved issues to appropriate internal teams Ensure all issues are properly logged Maintain jovial relationships with clients Server operation modifications if required Manage the FOTA OTA activity daily Prepare accurate and timely reports for customers and management Document technical knowledge in the form of notes and manuals

Desired technical skills

AIS-140 Empanelment / Protocol / TCP protocols / Testing / Implementation Knowledge of Telematics Tracking device GPS Network connectivity Knowledge of Various testing tools CAN & Languages (Basic Python & Labview) Knowledge of MS Office, Report Design, Report Generation Report Analysis Strong Written / Verbal Communication Skills

Desired skills

Good written and verbal communication skills Ability to work with a cross-functional team Sense of ownership and urgency when working in the company Strong sense of ethics

Education

Bsc – Electronics, B.E / B.Tech / M.E / M.Tech – Electronics / EnTc / Mechatronics

Benefits

Competitive salary and benefits package Opportunity to work in a fast-paced and dynamic environment Be part of a team that is at the forefront of the electronics hardware industry Make a significant contribution to the company's success

Experience

0-3 Years of relevant experience

Job Location

Shivare, Khed Shivapur, Pune