Role Overview
Accenture is hiring a Customer Contact Comms Senior Analyst-Voice. This is a contract role in Maharashtra. Part of Accenture's Brand hiring. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
Skill required: Omnichannel - Customer Communications
Designation: Customer Contact Comms Senior Analyst
Qualifications:Any Graduation
Years of Experience:5 to 8 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Omnichannel refers to a seamless and integrated customer experience across multiple channels, such as online, in-store, and mobile. It ensures that customers can interact with a brand consistently, regardless of the platform they use. The goal is to enhance customer satisfaction and engagement. Key tasks involve coordinating marketing, sales, and customer service efforts across all channels. Customer communications are interactions between customers and businesses using various channels spanning digital and in person touchpoints. Customer communications can happen over the phone, via text, over chat, or face to face.
What are we looking for?
- Ability to establish strong client relationship
- Ability to handle disputes
- Ability to manage multiple stakeholders
- Ability to meet deadlines
- Ability to perform under pressure
Roles and Responsibilities:
- In this role you are required to do analysis and solving of increasingly complex problems
- Your day to day interactions are with peers within Accenture
- You are likely to have some interaction with clients and/or Accenture management
- You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments
- Decisions that are made by you impact your own work and may impact the work of others
- In this role you would be an individual contributor and/or oversee a small work effort and/or team
- Please note that this role may require you to work in rotational shifts
Any Graduation
Frequently Asked Questions
How do I apply for the Customer Contact Comms Senior Analyst-Voice position at Accenture?
Use the Apply button above to submit your application directly to Accenture. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Customer Contact Comms Senior Analyst-Voice position at Accenture located?
This position is based in Maharashtra. Accenture has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Customer Contact Comms Senior Analyst-Voice at Accenture earn?
Accenture has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Customer Contact Comms Senior Analyst-Voice role at Accenture posted?
This role was posted on April 4, 2026 (65 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
How much experience does the Customer Contact Comms Senior Analyst-Voice role at Accenture require?
This is a senior-level position. Most senior roles call for 5+ years of directly relevant experience. Accenture lists their specific requirements in the description below, so review the must-have qualifications closely before applying.
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