PASA Case Manager

ABOUT ABBY CARE: POWERING THE FUTURE OF CARE AT HOME FOR ALL OF AMERICA.

Abby Care is building the leading AI-native platform for family-led care. America is facing a growing care crisis. Millions more people need care at home than ever. Over 50 million family caregivers support loved ones without the tools, training, or recognition they deserve.

We believe families are the largest untapped caregiving workforce in America, and that technology can help them deliver better care while driving stronger outcomes and greater transparency across the healthcare system.

Abby Care combines clinical oversight with an AI-powered platform to train, enable, and support family caregivers in delivering high-quality care at home. Our platform helps health plans and government partners better understand, verify, and improve care in the home. We expand access to care, reduce reliance on higher-cost settings, and help ensure public dollars are spent effectively.

We are proud to partner with leading health plans, providers, and community organizations and are backed by top VCs. We envision a future where family-led care is a core part of the healthcare system. Abby Care is building that future.

Join us in solving one of the most important challenges of our time.

THE ROLE

We are seeking a dedicated and experienced professional to join us as PASA Case Manager. This role will report into the PASA Program Lead – Colorado. This is a Full-Time Hybrid position based in Denver, CO.

What you'll work on:

• Manage patient intake and onboarding processes, including assessments, care plan development, and initial service setup.
• Oversee a caseload of PASA participants, coordinating services, monitoring progress, and adjusting plans as needs evolve.
• Provide ongoing patient support, including family check-ins, attendant guidance, incident reporting, and care continuity.
• Ensure compliance with HCPF PASA regulations, operational memos, and documentation requirements like EVV and physician attestations.
• Collaborate with the PASA Program Lead and cross-functional teams to resolve issues, optimize service delivery, and track utilization metrics.
• Maintain accurate records in our EMR or similar systems, preparing reports on caseload status, outcomes, and quality improvements.
• Build relationships with CMAs, CCBs, and referral partners to facilitate smooth transitions and program growth.
• Participate in training, quality reviews, and continuous improvement initiatives for PASA services.

What you'll have:

• 2-3 years of direct experience as a case manager or similar role specifically within Colorado's PASA program (CES/SLS Waivers).
• Familiarity with PASA services such as Community Connector, Homemaker Enhanced, Respite, or Supported Community Connector.
• Experience in care coordination, patient onboarding, caseload management, and Medicaid home health compliance.
• Strong organizational skills with proficiency in Google Workspace, Salesforce, or equivalent tools for documentation and reporting.
• Excellent communication and empathy, with the ability to support diverse families in a person-centered approach.
• Ability to work independently in a fast-paced, hybrid environment while thriving in ambiguity.
• Located in the Denver metro area; willing to travel across Colorado as needed.
• Bachelor's degree in social work, nursing, healthcare administration, or related field (preferred).

BENEFITS

• Competitive compensation packages that reflect the value you bring. We reward our team for the impact of their work.
• Comprehensive health coverage that works for you. Choose from high-quality medical dental and vision options, including a $0 deductible PPO and a company-funded HSA, alongside employer-paid life and disability insurance.
• Generous paid time off. We provide policies that allow you to recharge along with 10 paid company holidays.
• Financial savings benefits to support your future. We support your financial well-being with HSA contributions, optional FSA and commuter benefits, and full coverage of all 401(k) account fees (employer match not currently offered).
• Paid parental leave to support your growing family. We provide paid leave, so you can focus on bonding and adjusting to life as your family grows.

We are an equal opportunity employer and welcome applicants from all backgrounds, consistent with applicable laws. Employment is contingent upon successful completion of a background check, satisfactory references, and any required documentation.

OUR VALUES

1. Families First

Redefining healthcare starts with how we treat the parents and children we serve. We go above and beyond for every family, building strong, lasting relationships. We continually ask ourselves, “Would we want this for our own families?”

2. Urgency with Precision

Millions of families are waiting for care, and they cannot wait, therefore this is not your typical 9 to 5 job. We match their urgency with our own, delivering exceptional care without compromise. Here, speed and excellence go hand in hand.

3. Relentlessly Resourceful

As an ambitious startup, we adapt quickly and make the most of limited time and resources. We solve challenges with creativity to deliver results without unnecessary complexity.

4. Purpose with Positivity

We take our mission seriously while never losing sight of the people behind the work. Respect, kindness, memes, and coffee make us stronger as a team and better for the families we serve.

5. Driven to Redefine What’s Possible

We are here to make healthcare better, which means asking hard questions, challenging outdated systems, and finding smarter, more compassionate ways to deliver care.