Medical Assistant/Receptionist

Overview

We are looking for a Remote Medical Assistant to support patient intake, clinical administrative workflows, insurance coordination, prior authorization support, documentation tracking, and patient follow-up.

The role does include phone calls, scheduling, messages, and patient onboarding, but the main need is a Medical Assistant who can stay organized, follow processes carefully, and make sure patient tasks do not fall through the cracks.

A background in sales, call center work, or customer service is also helpful because this role requires strong patient communication, clear explanation of next steps, and consistent follow-up.

Key Responsibilities

Patient Intake & Clinical Administrative Support

• Complete patient intake and update patient information accurately in the EMR.
• Review patient forms, insurance information, medication history, and required documentation.
• Help patients complete onboarding steps before their appointments.
• Track missing forms, labs, insurance details, and other required information.
• Support providers and clinical team members with administrative and clinical workflow tasks.

Prior Authorization & Insurance Support

Assist with insurance verification and prior authorization workflows after training.

• Track prior authorization requirements, missing documentation, denials, and follow-up steps.
• Communicate with patients about information needed for insurance or medication approvals.
• Maintain accurate task lists so prior authorization work does not fall behind.

Patient Communication & Follow-Up

• Communicate with patients by phone, text, and portal messages in a professional manner.
• Schedule, confirm, and reschedule appointments as needed.
• Follow up with patients who have pending forms, labs, insurance information, or next steps.
• Explain next steps clearly and professionally.
• Provide a reliable and organized patient experience.

Team Coordination

• Coordinate with providers, dietitians, and internal team members.
• Use EMR, email, spreadsheets, phone systems, and internal messaging tools accurately.
• Make sure tasks are completed on time and nothing falls through the cracks.

Qualifications

Strongly Preferred

• Medical Assistant experience.
• Experience in a medical office, telehealth practice, prior authorization department, or patient care coordination role.
• Experience using EMR systems or healthcare documentation tools.
• Strong spoken and written English communication skills.
• Professional phone presence.
• High attention to detail.
• Strong follow-through.
• Comfortable using technology, including EMR systems, online forms, email, spreadsheets, and messaging platforms.
• Reliable, self-motivated, and able to work independently in a remote setting.
• Able to follow structured workflows and learn new processes quickly.

Preferred, But Not Required

• Prior authorization experience.
• Insurance verification experience.
• Call center, sales, or customer service experience.
• Experience speaking with patients by phone throughout the day.

What We Are Looking For

We are looking for someone who takes ownership of their work. The right person should be:

• Organized
• Dependable
• Professional
• Detail-oriented
• Comfortable speaking with patients
• Able to follow processes carefully
• Strong at tracking tasks and completing follow-up

This is a good role for a Medical Assistant who wants to grow into prior authorization, insurance coordination, and healthcare operations.

Why Join Aayu Well Healthcare

• Meaningful work supporting patients in medical weight management and metabolic health.
• Remote full-time role.
• Stable Monday to Friday schedule.
• Training provided for prior authorization workflows.
• Opportunity to grow within a fast-growing physician-led practice.
• Supportive and respectful team environment.

Pay: $18.00-$23.00 per hour

Benefits

• Work from home

Work Location: Remote