Role Overview
AAMCO is hiring a mid-level Customer Service Manager (CSM). This is a full-time role in Kitchener. posted yesterday. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job description
Overview
We are seeking a dynamic Customer Service Manager to lead our team in providing exceptional service to our clients. The ideal candidate will have strong leadership skills and a passion for delivering top-notch customer experiences. Automotive and sales experience is necessary.
Duties
-Selling all jobs answering phones and quoting work
- Oversee and manage the customer service to ensure high levels of customer satisfaction
- Develop and implement strategies to improve overall customer service experience
- Handle escalated customer inquiries and complaints in a professional manner
- Monitor team performance metrics and provide coaching and feedback for continuous improvement
Skills
- Demonstrated leadership abilities
- Sales skills and communication skills
- Proficiency in project management
- Strong analytical skills to assess data and make informed decisions
- Excellent communication skills to interact effectively with customers and team members
- Negotiation skills to resolve conflicts and reach mutually beneficial solutions
- Prior experience in customer service roles is preferred
- Fluency in Spanish and English is a plus
- Ability to supervise and motivate a multilingual team
Job Type: Full-time
Pay: $50,000.00-$85,000.00 per year
Benefits
- Company events
- Dental care
- Paid time off
- Store discount
Work Location: In person
About AAMCO
AAMCO
Frequently Asked Questions
How do I apply for the Customer Service Manager (CSM) position at AAMCO?
Use the Apply button above to submit your application directly to AAMCO. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Customer Service Manager (CSM) position at AAMCO located?
This position is based in Kitchener. AAMCO has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Customer Service Manager (CSM) at AAMCO earn?
AAMCO has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Customer Service Manager (CSM) role at AAMCO posted?
This role was posted on July 10, 2026 (yesterday). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
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