Program Manager

Team (Project) Introduction  
The Office of Performance Analysis and Integrity manages and enhances the Veterans Benefits Administration (VBA) Enterprise Data Warehouse (EDW) which resides on one Oracle M8 Supercluster database and thirteen application servers.  Our team provides the technical services required to sustain EDW applications to include Project Management, Data Warehouse Management, Advanced Analytics, Tableau Server Administration/Tableau Desktop Administration, Technical Collaboration Support, Lessons Learned, Executive Orders and Special Projects, Architectural Enhancement, and Cloud Migration. We also provide management, enhancement, integration, implementation, maintenance, modernization, and infrastructure support for EDW applications as well as enhancement and maintenance of business intelligence capabilities and predictive analytics.   
  
9th Way Insignia is looking for a Program Manager to join and lead this team.   
  
Professional Level Information:  
A Level 4 Manager at 9th Way Insignia accomplishes department objectives by managing staff and processes and evaluating department activities. A Manager is responsible for planning, directing and overseeing the operations and fiscal health of a unit, division, or department. Managers require skills and qualifications such as exceptional leadership, communication and interpersonal skills.    

Responsibilities:  

• Provide oversight of the service delivery teams and ensure that they fulfill all the contractual requirements specified in the Performance Work Statement, and that all services delivered meet 9th Way Insignia’s high standards of quality.  

• Ensure all contractually required deliverables are prepared and undergo quality assurance reviews ahead of a timely submission.  

• Develop the master integrated plan that combines all the individual project plans the service delivery teams are responsible for executing.  Ensures the plans are communicated and agreed to with the customer and that the delivery teams have the staff and resources necessary to execute.   

• Coordinates with corporate Program Management Office (PMO) to ensure delivery teams are utilizing the standard processes, forms, templates for internal support requests, deliverables required at the top contract level, Task Order (TO) financial tracking and forecasting, and corporate progress and status reporting.   

• Manages all direct labor costs associated with the contact and ensures the incurred costs remain within budget.   

• Ensures resources assigned to the contract have the technical abilities to perform the duties and responsibilities of their roles.   

• Ensures all program related deliverables such as Reports, Design Documents, Standard Operating Procedures (SOPs), etc., required of the contract are prepared in advance of the contractually specified due dates, to allow enough time for a quality review prior to delivery to the customer.    

• Communicates directly with the customer to ensure they are satisfied with the quality of the services the delivery team is providing. Should the customer be dissatisfied, the Program Manager informs the corporate leadership and assists in the development of actional plans to resolve current issues and mitigate future ones.  

• Routinely prepares reports and delivers status and progress review presentations to corporate leadership.   

• Responsible for developing the communications plan and managing to it in the execution of the Task Order to ensure all information is disseminated accordingly.   

• Identifies internal and external Risk and enters risks and mitigations into both the customer’s and 9th Way Insignia’s Risk and Issues tracking systems.    

• Coaches and mentors the junior subordinate Project Managers on the team in the performance of their duties and helps them develop individual career development goals and plans.   

• Ensures there are succession plans in place for any Key personnel on the delivery team and identifies cross training opportunities to ensure there is no critical role or capability that is single threaded through one individual contributor.   
    

Requirements:  

• Master's degree in technical discipline, an additional 10 years of experience considered in lieu of degree.  

• 15+ years of experience managing technical projects, including one year of Program Management experience.   

• PMP Certification   

• Familiarity with data warehousing concepts and technologies.  

• Excellent problem-solving skills.  

• Strong communication skills to present recommendations and provide training.  

• Ability to collaborate effectively with cross-functional teams.  

• Must be authorized to work for any employer in the U.S.  

• Must be able to obtain and maintain the required security clearance.