Customer service

Role: Customer service (Chat process)

CTC Offered: 25k (Freshers)

Additional perks: 5k night allowance + Travel allowance OR Drop facility

Duties & Responsibilities

• Engage with customers via live chat to provide prompt and accurate assistance
• Address queries, resolve issues, and ensure a positive customer experience
• Amend customer bookings as per requests while following company policies
• Identify and resolve complaints, escalating complex issues when required
• Communicate with clients via Teams for updates, queries, and feedback

Required Skills

• Good command of English with strong communication skills
• Basic computer knowledge with proficiency in MS Office, email drafting, and reporting
• Typing speed of 40 WPM with high accuracy
• Strong interpersonal and teamwork skills
• Good time management and prioritization ability
• Attention to detail with an analytical approach
• Candidate should be comfortable doing rotational shifts

Preferred Skills

• Basic understanding of airline/hotel contract terminology
• Prior experience in airline or hotel reservation roles (preferred)

Educational Qualifications

• Graduate in any field
• B.Com / BBA / BA / Travel & Tourism Management preferred