Senior Front Office Executive

The Front Office Executive is responsible for creating a positive first impression for guests by delivering courteous, efficient, and professional service. This role manages guest arrivals and departures, reservations, billing, and guest inquiries while ensuring a seamless and memorable stay.

Key Responsibilities

• Welcome guests and complete check-in and check-out procedures efficiently.
• Handle room reservations, cancellations, and modifications.
• Answer telephone calls, emails, and guest inquiries professionally.
• Coordinate with Housekeeping, Maintenance, and other departments to ensure guest satisfaction.
• Process payments, prepare bills, and maintain accurate guest records.
• Handle guest complaints and resolve issues promptly and professionally.
• Maintain the front desk, lobby, and reception area in a clean and organized manner.
• Prepare daily reports, occupancy reports, and shift handover notes.
• Ensure compliance with hotel policies, safety standards, and standard operating procedures (SOPs).
• Promote hotel services, facilities, and special offers to guests.

Skills & Qualifications

• Excellent communication and interpersonal skills.
• Strong customer service orientation.
• Good knowledge of hotel reservation systems (PMS) and Microsoft Office.
• Ability to multitask and work efficiently under pressure.
• Professional appearance and positive attitude.
• Strong problem-solving and organizational skills.

Preferred Qualification

• Bachelor's degree or Diploma in Hotel Management, Hospitality, or a related field.
• Previous experience in hotel front office operations is preferred.

Reporting To

Front Office Manager / Rooms Division Manager

Working Hours

Rotational shifts, including weekends and public holidays, as per hotel operations.

Pay: ₹8,745.75 - ₹27,957.50 per month

Work Location: In person