Customer Success Manager
21Cent Business Services Private LimitedRole Overview
21Cent Business Services Private Limited is hiring a mid-level Customer Success Manager. This is a full-time role in Gujarat. Part of 21Cent Business Services Private Limited's Social Media hiring. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
Manage end-to-end customer experience (orders, queries, returns, exchanges)
Handle support via chat, email, calls & social media
Resolve escalations and improve response TAT
Coordinate with logistics & warehouse for smooth operations
Track feedback, reduce returns, improve repeat purchases
Use data to enhance customer retention
3–5 years’ experience in e-commerce/D2C preferred
Strong communication skills, empathy & problem-solving ability
Job Types: Full-time, Permanent
Pay: ₹15,000.00 - ₹20,000.00 per month
Work Location: In person
Frequently Asked Questions
How do I apply for the Customer Success Manager position at 21Cent Business Services Private Limited?
Use the Apply button above to submit your application directly to 21Cent Business Services Private Limited. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Customer Success Manager position at 21Cent Business Services Private Limited located?
This position is based in Gujarat. 21Cent Business Services Private Limited has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Customer Success Manager at 21Cent Business Services Private Limited earn?
21Cent Business Services Private Limited has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Customer Success Manager role at 21Cent Business Services Private Limited posted?
This role was posted on April 22, 2026 (53 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
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