Product Manager - Reverse Logistics

Product Manager - Reverse Logistics Are you excited by the challenge of modernizing reverse logistics and building the platforms that power returns & repairs at scale? Join Best Buy Canada’s technology team as a product manager focused on Reverse Logistics. In this role, you’ll lead cross-functional product teams to support the transformation of our reverse logistics, enabling operational efficiency and improved customer experiences across our ecosystem. You will oversee the modernization of our primary reverse logistics solution covering returns, repairs, shipping, pre-owned, and other reverse-logistics operations, while also extending these capabilities to new domains, such as our Best Buy marketplace. We practice a remote-first working model, with opportunities to collaborate at our head office in beautiful Vancouver, BC for strategic, collaborative, and social purposes. Join us in supporting the transformation of our reverse logistics as a product manager! What you’ll do: Deliver on the product vision and roadmap for Reverse Logistics. Lead an agile, cross-functional delivery team to build scalable and reliable platforms that support reverse logistics and returns operations end-to-end. Partner deeply with operational stakeholders to understand pain points and translate requirements into clear product direction, prioritization, and measurable outcomes. Serve as the functional domain expert in reverse logistics, connecting technical implementation with business context and operational goals. Communicate effectively across business and technical audiences to drive alignment, influence outcomes, and lead change across complex stakeholder groups. Collaborate with internal partners and external vendors to engage, influence, and build strong working relationships. Contribute to the broader reverse-logistics modernization journey, unlocking value from new platforms and capabilities and supporting new initiatives. What we’re looking for: 2-4 years of experience as a product manager delivering software products in complex operational domains (retail operations, logistics, supply chain, or post-purchase experiences). Hands-on familiarity with reverse logistics concepts (returns, repairs, return-to-vendor, write-offs/disposition, shipping) and how these connect across systems and operations. Experience leading cross-functional agile teams and delivering iterative value through well-shaped roadmaps, backlogs, and clear outcome measures. Strong ability to partner with technology, business, and operations teams, translate needs into product requirements, and make effective trade-offs across scope, timeline, and value. Confident communicator with a talent for translating technical details into meaningful conversations with business stakeholders. Why you’ll love it here: Remote-first work environment. Employee discounts on awesome tech from day one. Flexible health benefits and wellness program. TFSA and RRSP programs. 100% matched company pension plan. Training programs to build new and transferable skills. About Best Buy As Canada's destination for the coolest tech, Best Buy offers one of the best work environments in the country! Our culture is one of inclusivity and belonging and provides employees an environment where they can bring their whole selves to work. We believe in a fair and inclusive hiring process. We encourage you to apply if you may not meet all the requirements. Join our amazing team! We are looking for people just like you. Annualized Compensation Range $100,000.00 - $106,000.00 This job is eligible for a company performance bonus in addition to the compensation range above. Starting pay offered will consider skills and experience. Your pay can grow as you build your career with us. Suite 102 - 425 West 6th Avenue, Vancouver, BC V5Y 1L3 This posting is for a vacancy. Wondering is a great place to start. Let’s talk about what’s possible. Best Buy Canada is one of Canada’s largest and most successful retailers, operating the Best Buy, Best Buy Mobile, and Geek Squad brands. We offer consumers a unique shopping experience with the latest technology and entertainment products, plus an expanded assortment of lifestyle products offered online at the right prices. Recognized as a 2023 winner of Canada’s Top 100 Employers, we received top marks in everyone from our work atmosphere and employee engagement to our phenomenal training and skills development programs. When you’re part of our team, you’ll get amazing discounts and promotional pricing on everything from TVs and refrigerators to luggage and furniture. You’ll get a sneak peek at the newest gadgets before they hit the market! Employment opportunities are available nationwide, including our Canadian Headquarters (CHQ) on the west coast, our two distribution centres, and 150+ retail store locations. We believe we have the unique opportunity to help customers enrich their lives and pursue their passions with the help of technology