Technical Account Manager Ii (Karnataka)

Company Overview At Zuora we do Modern Business We re helping people subscribe to new ways of doing business that are better for people companies and ultimately the planet It s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth Through our leading expertise and multi-product suite we are transforming all industries and working with the world s most innovative companies to monetize new business models nurture subscriber relationships and optimize their digital experiences The Role The Technical Account Manager will work with customers to help them get the most out of their Zuora investments and drive the engagement team towards an optimal solution As a Technical Account Manager you will draw on your customer-facing skills and technical acumen to help customers successfully manage and adopt Zuora products Your previous experience with financial infrastructure program management enterprise technology implementation strategy development and customer advocacy will play a critical part in your day to day work driving success at our most critical customers As a Technical Account Manager you will regularly engage with your customers including executives of large enterprises and a cross-functional and geographically dispersed team A successful TAM utilizes their relationship management and communication skills and technical credibility to effectively communicate at all levels of the organization WHAT YOU LL ACHIEVE Conduct requirements gathering gap analysis testing and support sessions with customers Work directly with Zuora Product Engineers on customer use cases and feedback Create review and understand data object models documentation Create review and understand process flows and architecture diagrams Help maintain the overall customer health and be focused on the technical health of the customer Establish and maintain system configuration architectures and an overall runbook for each of your customers Provide your customers with expertise on their Zuora product configuration our Zuora APIs and integration best practices Document requirements and user stories and reviews the list of requirements user stories with the customer for sign-off Design and document sound functional and technical solutions including process flows technical customizations and integrations Provide guidance and updated best practices to customers using quarterly roadmaps and new features Follow up with customers to ensure delivered work meets original requirements and approved designs Review with the customer new or updated solutions ensure the customer is satisfied with the work performed Develops and delivers custom customer solution specific training materials Supports the customer with regularly scheduled calls to answer functional and technical questions WHAT YOU LL NEED TO BE SUCCESSFUL At least 3-5 years of enterprise level experience delivering moderate to complex Revenue and Finance solutions At least 3 to 5 years of experience in customer-facing solution delivery within a professional services organization as a Technical Account Manager or Solution Architect and or Senior Business Consultant with a leading technology consulting company 3-5 years of enterprise level expertise with ERP Order to Cash Billing and or CRM solutions a plus Bachelor s of Science in Computer Science or in Business preferred Code experience such as SQL PLSQL or another programming language Object oriented framework experience Ability to review API documentation and assist customers in determining how best use APIs and troubleshoot API integrations Ability to review Zuora workflows and assist customers in troubleshooting these workflows Demonstrated leadership abilities to lead business discussions with customers and architect the value of our solution and the best practices to implement it Experience in requirements gathering use cases documentation business analysis systems design and integration user interface design and implementation Experience with solution implementation in the areas of revenue recognition order-to-cash including account receivables finance and general ledger Must be a strong team player with excellent communication skills at the business and technical level able to collaborate as part of a team to deliver exceptional customer results in a rapid paced implementation environment Experience managing tasks on multiple projects simultaneously Basic understanding of ASC 606 guidelines and core accounting principles ABOUT ZUORA OUR ZEO CULTURE ZEOLife at Zuora As an industry pioneer our work is constantly evolving and challenging us in new ways that require us to think differently iterate often and learn constantly it s exciting Our people whom we refer to as ZEOs are empowered to take on a mindset of ownership and make a bigger impact here Our teams collaborate deeply exchange different ideas openly and together we re making what s next possible for our customers community and the world As part of our commitment to building an inclusive high-performance culture where ZEOs feel inspired connected and valued we support ZEOs with Competitive compensation corporate bonus program and performance rewards and retirement programs Medical insurance Generous flexible time off Paid holidays wellness days and company wide end of year break 6 months fully paid parental leave Learning Development stipend Opportunities to volunteer and give back including charitable donation match Free resources and support for your mental wellbeing Specific advantages offerings may vary by country and can be viewed in more detail during your interview process Location Work Arrangements Organizations and teams at Zuora are empowered to design efficient and flexible ways of working being intentional about scheduling communication and collaboration strategies that help us achieve our best results In our dynamic globally distributed company this means balancing flexibility and responsibility flexibility to live our lives to the fullest and responsibility to each other to our customers and to our shareholders For most roles we offer the flexibility to work both remotely and at Zuora offices Our Commitment to an Inclusive Workplace Think be and do you At Zuora different perspectives experiences and contributions matter Everyone counts Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all Zuora does not discriminate on the basis of and considers individuals seeking employment with Zuora without regards to race religion color national origin sex including pregnancy childbirth reproductive health decisions or related medical conditions sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability genetic information political views or activity or other applicable legally protected characteristics We encourage candidates from all backgrounds to apply Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance at zuora com