Information Technology Support Specialist-Join TikTok Tech Team

About the Company:

Founded in 2006, we are a leading provider of global employment outsourcing solutions that empower businesses with top talent recruitment, cost optimization, compliance assurance, and streamlined hiring processes abroad.

With global operations spanning APAC, EMEA, LATAM, and North America, we have served over 30 Fortune 500 companies and leading internet corporations across diverse industries, including automotive, e-commerce, tech products, consumer goods, gaming, real estate, and finance.

Position Summary:

Our company maintains long-term, stable partnerships with many international corporations. Our collaboration with leading technology companies continues to grow. We have successfully integrated top-tier professionals directly into their operational teams, enhancing their capabilities across multiple functions and contributing to shared success.

We are now recruiting a dedicated and detail-oriented IT Support Level 2 Specialist to join our client's dynamic technology environment. In this role, you will be responsible for providing advanced technical support, troubleshooting complex IT issues, maintaining system performance, and ensuring reliable IT operations across corporate offices, production facilities, and remote user environments.

The role:

1. your primary focus will be on delivering exceptional Tier 2 IT support to the internal users of the company，addressing their IT inquiries, requests, and incidents promptly through tickets

2. You're a problem solver. You delve into the root causes of issues, devising effective solutions that empower users to seamlessly navigate our system.

3. communication skills will be crucial as you liaise between our users and technology teams, ensuring clear alignment and timely resolution of issues.

4. You're task driven. Completing assigned tasks on time and managing your own workload

5. You're a team player. You'll present yourself and leverage your experience or expertise in the best way to our technology teams, business teams and everyone else involved it in the process.

6. You're growing. Committed to personal growth and excellence, you will continuously seek opportunities for self-improvement and contribute to the overall enhancement of our operations.

7. You're a quality seeker. Delivering accurate and exceptional results.

Requirements: （ Contract to Tiktok）

• Computer Technology related degree
• 2-5 years IT support or desktop support experience, experience
• Working knowledge of Windows & MacOS, iOS & Android, networking and video conference technologies
• Excellent communication who can explain complicated IT problems to non-technical individual
• Excellent customer service skills with polite manners and able to handle pressure from frustrated users.
• Strong IT troubleshooting and problem solving skills
• Great team player who can work in a collaborative culture
• Self-motivate, open-to-learn and be receptive to change and improvement
• Ability to manage and prioritise own tasks and helpdesk issues