Chief Customer Officer - Remote, Scale Client Success

A fast-growing legal services platform in Washington, DC is looking for a Chief Customer Officer to lead the client success function. This high-impact executive role requires strong experience in client success and team scaling in a startup environment. You will design scalable processes, oversee product rollouts, and ensure client retention and satisfaction metrics are met. The ideal candidate brings deep CRM expertise and is comfortable in a fast-paced, PE-backed company. This position offers competitive compensation and comprehensive health benefits.

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