Benefits and Wellness Manager

Position Overview

Zelis is seeking a Benefits & Wellbeing Manager to join our growing People & Culture team. This role plays a critical part in maintaining operational excellence, compliance, financial discipline, and associate experience across U.S. and India benefits programs.

This is a high-impact individual contributor role requiring deep expertise in U.S. benefits regulations, strong operational discipline, advanced analytical capability, and the ability to operate effectively in a global environment. The role partners closely with People & Culture, Finance, Legal, Payroll, and external vendors across both India and the United States to ensure programs are compliant, financially disciplined, and aligned with global enterprise standards.

Job Description

• Lead India benefits operations, executing localized initiatives under the direction of U.S.-based global leadership and managing related vendor invoicing and reconciliation processes
• Oversee operational delivery of benefits and wellbeing programs for India-based associates, ensuring accuracy, compliance, and alignment with globally defined strategy
• Support U.S. associate benefit programs, including health, retirement, leave, voluntary, and wellbeing offerings, ensuring accuracy, regulatory compliance, and adherence to enterprise standards
• Partner with Global Benefits to support U.S. benefits processes such as renewals, open enrollment execution, vendor integrations, and benefits communications
• Serve as a subject matter expert for complex benefit support, providing policy interpretation and guidance in partnership with P&C Enablement, internal stakeholders, and external vendors
• Serve as a subject matter expert for complex benefit support, providing empathetic support to associates by resolving inquiries, escalations, and unique cases in collaboration with internal stakeholders and external partners
• Drive engagement and understanding of benefits and wellbeing offerings through targeted communications, education efforts, and seamless coordination between U.S. and India teams
• Design and implement AI-enabled workflows and broader automation solutions to modernize U.S. and India benefits, improve scalability, reduce operational risk, and strengthen governance controls

Qualifications

• 8+ years of progressive experience managing U.S. and India benefits across health, retirement, voluntary, and leave-related programs within a multinational, matrixed environment
• Strong working knowledge of U.S. benefits compliance frameworks (ERISA, ACA, HIPAA, COBRA, Section 125) and demonstrated experience ensuring compliance with India statutory and labor benefit requirements
• Proven expertise in vendor governance, operational controls, and financial reconciliation, supported by strong stakeholder management and sound judgment with a high level of attention to detail
• Advanced Excel skills for complex data analysis, strong PowerPoint capabilities for executive-ready presentations, and demonstrated experience leveraging AI-enabled tools and automation to enhance reporting, forecasting, and operational efficiency

Commitment to Diversity, Equity, Inclusion, and Belonging

At Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations. We embrace the power of diversity and create an environment where people can bring their authentic and best selves to work. We know that a sense of belonging is key not only to your success at Zelis, but also to your ability to bring your best each day.