Customer Experience Specialist for Nonprofits

Facilitate impactful customer interactions as a Customer Experience Specialist for Nonprofits. Use your bilingual skills in English and French to respond effectively to queries from donors and nonprofit organizations.

This position requires you to tackle complex questions from day one, maintaining high support standards without tiered levels. You will engage in continuous improvement projects every two months, tapping into your strengths and ambitions. Collaborate with the development team to enhance the product while keeping internal support resources up to date.

Key Responsibilities:

• Act as a product expert, answering inquiries via email and calls
• Collaborate on technical troubleshooting with the development team
• Maintain internal support tools, including help centre articles
• Manage complex inquiries from the outset
• Own improvement projects that align with personal career goals

Requirements

• 6 months+ experience in a customer-facing role
• Strong written communication in both English and French
• Record of completing tasks and projects
• Experience with nonprofits
• Quick learning of new software platforms

Leverage your communication skills and passion for service to enrich the nonprofit experience.

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