Library Technology Support Specialist

Purpose:

This role provides library technology and computing support across five library branches (Bronfman, Frost, Steacie, Markham, and Scott). The role is responsible for setup, installation, configuration, and ongoing maintenance of library computer software and hardware, printers, audio visual (AV) and Makerspace equipment, library-specific equipment including self-checkout stations, kiosks and technical support for library classes and events. Also, the role is responsible for troubleshooting software and hardware issues, providing frontline technical assistance and training to staff, faculty, students and the public, and ensuring users are equipped to navigate evolving digital tools within the library environment.

Education

Experience

Three years of recent related experience in computer software installation, diagnosing and troubleshooting computer hardware and peripherals, supporting classrooms and/or events, and makerspace, VR and AV technologies.

Skills

• Effective analytical and organizational skills.
• Effective communications skills to elicit and provide accurate information.
• Working effectively as a member of a team, setting priorities, and working effectively under pressure of high volume.
• Tact and diplomacy required with ability to deal calmly and effectively with people.
• Accuracy and attention to detail.
• Effective time management skills, meeting short/long term deadlines.
• Ability to keep up to date with IT development.Technical Skills:
• Windows 10 & 11, Mac OS
• Microsoft , Zoom, Microsoft Teams
• Microsoft Edge, Google Chrome, Mozilla Firefox
• Understanding and experience using Active Directory (AD)
• Troubleshooting common network problems (DNS, DHCP)
• Ability to set up microphones, webcams, and AV equipment for events
• Comptia A+ Certification