Associate Technical Account Manager

Since 1984, Yardi’s mission has been to provide quality software with an unwavering focus on the client. We view our work within the larger context of our families, our community, and our lives. We nurture and challenge our employees, so together we can provide our clients with the superior products and services they have come to expect. Community, family, and fun feature prominently in everything we do!

The people we work with are as important to us as our customers and our community. We offer company-paid health care, parental leave top-up, annual profit-sharing, and work-from-home flexibility along with an Employee Assistance Plan and professional development opportunities. Frequent social and charity events help us connect beyond our work.

• *Responsibilities**
• Implement Yardi Breeze by assisting clients with system setups, training and technical support
• Maintain knowledge of Yardi products
• Follow company policies to maintain SAAE16 and PCI compliance
• Effectively communicate with the client, account management and other team members
• Fulfill support inquiries requested by clients
• Complete tasks in a timely in support of client expectations
• Follow best practices for Yardi products and service support
• As appropriate be available for clients during evenings, weekend and holidays
• *Requirements**:
• Bachelor’s degree in Business or related degree
• Prior customer service support experience
• Previous software of technical support experience desirable
• Knowledge of generally accepted accounting principles desirable
• Strong verbal and written communication skills
• Regular attendance and a regular work schedule is an essential function of the job

Beyond competitive salaries, comprehensive benefits, professional development opportunities and profit sharing, this role enjoys an 8:00a to 5:00p Monday to Friday shift working on a vibrant, collaborative team.

• *Job Types**: Full-time, Permanent
• *Benefits**:
• Casual dress
• Commuter benefits
• Company events
• Dental care
• Disability insurance
• Discounted or free food
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Profit sharing
• Tuition reimbursement
• Vision care
• Wellness program
• Work from home

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Overtime

Supplemental pay types:

• Bonus pay
• Overtime pay

Ability to commute/relocate:

• Saskatoon, SK: reliably commute or plan to relocate before starting work (required)
• *Education**:
• Bachelor's Degree (required)
• *Experience**:
• Property Management, leasing, or Yardi product: 1 year (preferred)
• Customer service: 1 year (required)

Work Location: Hybrid remote in Saskatoon, SK