Expert Field Service Technician

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

The Expert Field Service Technician – Industrial Electrical, is responsible for initiating and executing field service activities at customer sites, primarily at a large Water Treatment Plant in Fort Saskatchewan, in a safe and efficient manner. This role supports advanced and complex systems; proactively troubleshoots issues; and works with mechanical and electrical equipment, including motor controls, actuators, PLCs, VFDs, and instrumentation loops. The technician performs preventative maintenance, manages parts inventory, and identifies and corrects safety issues on both Company‑owned and Customer‑owned equipment. This position requires direct interaction with customers and may include responsibilities across multiple systems, locations, or customers as assigned by the direct supervisor.

Responsibilities

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. · Create and maintain safe working environment and culture within the organization

• Take care of company property
• Demonstrates high impact culture through innovation, accountability and empowerment
• Must be able to function in a team environment
• Usually works with little to no supervision
• Works independently and has ability to lead/coach/guide/motivate

Requirements

• Some travel required
• Valid driver’s license and ability to travel regionally
• Clean driving record
• Ability to pass background check, drug screen, MVR, and physical

High Impact Behaviors:

• Continuous Professional Development: Professionals should be committed to lifelong learning, seeking out opportunities for self-improvement, and staying abreast of industry trends and best practices.
• Collaboration and Teamwork: Effective professionals understand the value of collaboration. They work well with others, contribute to team goals, and understand that diverse perspectives can lead to better solutions.
• Results Driven Performance: High performing professionals focus on delivering results. They set high standards for their own performance and are committed to achieving objectives efficiently and effectively.

Education & Experience Requirements:

• HS diploma or equivalent

Preferred

• Electrical Tech Cert, Degree or industry specific license(s)

Experience Requirements:

• 3 to 7 years of technical work experience, with 3+ years of experience in electrical, instrumentation, or industrial maintenance roles.
• Ability to perform field installation, commissioning, and troubleshooting of instrumentation and control systems
• Comfortable working in industrial environments and following lockout/tagout and electrical safety standards
• Proficient in reading electrical drawings, wiring diagrams, and P&IDs
• Strong knowledge of motor controls, PLCs, VFDs, and electrical schematics is an advantage.

Skill Requirements:

• Electrical, mechanical, diesel, fusion experience depending on business unit
• Work without direct supervision and provides coaching/training to junior-level technicians
• Technically sound
• Experience with Microsoft Office including smart devices
• Must have customer service experience
• Demonstrates critical thinking and troubleshooting ability
• Synthesizes technical information and communicates it clearly
• Derives insight from customer experience to produce outcomes and solve problems often in novel and unexpected ways

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.