Enablement Lead, Customer and Partner Support

<div class="content-intro"><p><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry’s digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity.</span></p></div><p><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">We are seeking a highly organized, strategic, and collaborative <strong>Enablement Lead</strong> to support our growing Customer &amp; Partner Support network. This role is responsible for building, optimizing, and delivering the tools, training, and communications that empower our frontline teams, partners, and internal stakeholders to deliver world-class service. The ideal candidate blends strong instructional design expertise with operational understanding, exceptional communication skills, and a passion for enabling others to succeed.</span></p> <h2><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"><strong>Key Responsibilities</strong></span></h2> <h3><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Training, Onboarding &amp; Development</span></h3> <ul> <li style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Design, maintain, and scale training programs across onboarding, upskilling, cross-training, and new product/process launches.</span></li> <li style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Develop and manage a structured training curriculum, including facilitator guides, e-learning modules, SOPs, assessments, and certification paths.</span></li> <li style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Partner with operations, quality, and product to identify skill gaps and deliver targeted enablement initiatives.</span></li> </ul> <p><strong><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Knowledge Management</span></strong></p> <ul> <li style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Own the creation, organization, and governance of the internal knowledge base (process documentation, SOPs, troubleshooting guides, playbooks).</span></li> <li style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Develop customer- and partner-facing knowledge resources, ensuring content is accurate, accessible, and aligned with brand and compliance requirements.</span></li> <li style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Implement content lifecycle management practices to ensure knowledge remains current, searchable, and actionable.</li> </ul> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong>Communications &amp; Change Management</strong></span></p> <ul> <li style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Lead internal communications for support teams, including process updates, product launches, policy changes, and leadership announcements.</span></li> <li style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Create clear, concise, and audience-appropriate messaging for frontline teams, partners, and cross-functional stakeholders.</span></li> <li style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Play a central role in change management by ensuring teams understand what is changing, why, and how to adopt new processes or tools.</span></li> </ul> <h3><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Cross-Functional Collaboration</span></h3> <ul> <li style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Partner closely with Support Operations, Quality, Workforce Management, Product, Engineering, Sales, and Partner Management to ensure alignment on enablement needs.</span></li> <li style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Serve as the “voice of the frontline” in cross-functional meetings to advocate for clear processes, readiness, and effective rollout strategies.</span></li> <li style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Support operational initiatives by developing training and communication packages that accelerate adoption and drive measurable improvements.</span></li> </ul> <h3><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Metrics &amp; Continuous Improvement</span></h3> <ul> <li style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Define and track key enablement KPIs (knowledge accuracy, content usage, onboarding effectiveness, competency scores, time-to-proficiency).</span></li> <li style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Conduct ongoing needs assessments, audits, and feedback loops to strengthen training and knowledge systems.</span></li> <li style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Identify and implement new tools or methodologies to improve content creation, delivery, and engagement.</span></li> </ul> <h2><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Required Skills &amp; Qualifications</span></h2> <ul> <li style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">1-3+ years in Enablement, Training, Instructional Design, Knowledge Management, or Customer Support Operations (or equivalent experience).</span></li> <li style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Proven experience building scalable training programs and/or knowledge bases in a fast-paced environment.</span></li> <li style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Strong writing and editing skills with the ability to simplify complex information into clear, actionable content.</span></li> <li style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Demonstrated ability to design training materials (presentations, facilitator guides, e-learning, videos, assessments).</span></li> <li style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Experience with learning management systems (LMS), knowledge management platforms, and documentation tools.</span></li> <li style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Excellent communication and storytelling skills across diverse audiences and levels.</span></li> <li style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Strong project management skills with the ability to juggle competing deadlines and manage cross-functional stakeholders.</span></li> <li style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Analytical mindset with comfort using metrics to assess effectiveness and guide decision-making.</span></li> <li style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">High level of ownership, adaptability, and curiosity; thrives in a dynamic environment with evolving priorities.</span></li> </ul><div class="content-conclusion"><p><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Xometry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.</span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">For US based roles: Xometry participates in E-Verify and after a job offer is accepted, will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.</span></p></div>