Msp Helpdesk

**Job Overview**

• *Duties**
• Diagnose and troubleshoot hardware and software issues.
• Document all support interactions in the ticketing system for tracking purposes.
• Escalate complex issues to higher-level technical teams as necessary.
• Maintain an up-to-date knowledge base of common issues and solutions.
• Provide training and guidance to users on new technologies and software updates.
• Collaborate with IT staff to enhance system performance and user experience.
• *Experience**
• Previous experience in a Helpdesk or technical support role is preferred.
• Strong understanding of networking concepts and troubleshooting techniques.
• Excellent communication skills with the ability to explain technical concepts to non-technical users.
• Ability to work independently as well as part of a team in a dynamic environment.
• A customer-focused attitude with a commitment to providing high-quality service.

Join us in delivering outstanding support that empowers our users and enhances their productivity

Pay: $38,000.00-$41,500.00 per year

Additional pay:

• Bonus pay
• Overtime pay
• *Benefits**:
• Casual dress
• Company events
• Dental care
• Disability insurance
• Discounted or free food
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Tuition reimbursement

Flexible language requirement:

• French not required

Schedule:

• 8 hour shift
• Monday to Friday

Licence/Certification:

• Driving Licence (preferred)
• MCSE or Similar (preferred)
• CCNA (preferred)

Work Location: In person