Customer Service Executives Full Time Permanent

The role will have full control of the services handled including customers’ responses, agents’ coordination, booking and loading confirmation and monitoring.

Employment Type: Permanent

Reports to: Customer Service Representative Team Leader

To have full control of the services handled and be able to spot missing customers and/or volumes

Use of the new system to its full extension.

Generate the Booking ELL & Recap (and COPRAR for Planning team).

Inform agents about move count per terminal to allow for berthing planning.

Generate the ships’ bag, ensure that the documents received are in complete and correct order, and generate a manifest for the agents.

Send the final load lists to each terminal of call for their information.

Send booking confirmations to customers prior to vessel arrival to cross check data received and allow for amendments/additions.

Coordinating with port terminals regarding loading and discharge operations.

Monitor central blockings at terminal and arrange positioning for Customs inspections.

to ensure online booking forecasts are updated timely in online system;

Claim the loading confirmations for Third party vessels (for PSF purposes and for the planners).

Monitor central blockings at terminal and arrange positioning for Customs inspections.to ensure online booking forecasts are updated timely in online system;

Key Performance Indicators

Credit Notes reductions due to clerical mistakes;

Usage of EDI files to avoid manual input and improved process efficiency.

Shipping/Logistic & Transport studies

• 1 year shipping agency experience. Fresh graduate are welcome to apply.
• Fluent in English

Join our team and be part of an exciting journey towards personal and professional growth to make a real impact on global trade. If you are interested in the career opportunity, we invite you to apply today.