Manager, Event Registration & Participant Experience

About Us

At Wynford, we create transformative live and digital experiences that strengthen cultures and drive results for Fortune 100 and emerging clients. From global incentive travel and large events to experiential workshops and product launches, we deliver best-in-class events rooted in empathy, collaboration, and relentless innovation. Our passion lies in valuing every voice, fostering ownership, and designing with the end-user at heart.

About the Role

This role is ideal for an experienced people manager from the live events, MICE, or incentive travel industry who has led operational teams, owned delivery standards, and understands the complexity of high‑volume participant communication, registration technology, and on‑site execution.

This is a hands‑on leadership role. While responsible for strategy, standards, and team development, this leader remains close to delivery—supporting client programs, advising on registration best-practices, participant communications, and issue resolution, particularly on large or high‑complexity events.

The Manager, Event Registration & Participant Experience is a leader within Wynford’s Engagement & Event Solutions department, accountable for the quality, consistency, and success of our registration and participant engagement services across programs.

The base salary for this role sits at $70,000 - $75,000 annually.

Key Responsibilities

Stakeholder Collaboration

• Partner with internal teams and clients to deliver clear, participant-focused registration solutions.
• Act as a subject matter expert, advising on scope, risks, timelines, and scalable engagement approaches.
• Communicate key updates, risks, and recommendations to cross-functional partners, MT, and SLT.

People Leadership & Team Development

• Lead, coach, and develop Registration Managers, Coordinators, and contractors.
• Own resourcing and utilization planning across programs, balancing internal and contractor support.
• Manage performance, workload, and development through regular check-ins and clear expectations.
• Lead hiring, onboarding, and ongoing training to support consistent, high-quality delivery.

Operational Excellence & Practice Ownership

• Own registration service standards, SOPs, SLAs, and quality governance.
• Monitor performance and utilization, using data to improve efficiency and scalability.
• Act as the escalation point for complex delivery, system, or participant issues.
• Partner with Digital Solutions to support testing, workflows, and participant journeys.

Client Delivery & Financial Oversight

• Oversee registration and participant engagement delivery across assigned programs.
• Step into hands-on program support on complex or priority programs as required.
• Ensure scope, resourcing, and costs align with contractual and budget expectations.
• Support accurate financial reconciliation and reporting with Event Solutions and Finance.

What You Bring

• Experience working with event registration platforms (e.g., Cvent or similar), CRM or data tools, and integrated workflows, with the ability to partner with technical teams to improve participant journeys and operational efficiency.
• 5+ years of experience in event registration, conference operations, incentive travel, or participant services, ideally within live events, MICE, meetings, or hospitality environments, including direct people management responsibility.
• Experience in customer service and/or administrative roles.
• Proven experience leading and developing teams with varying experience levels.
• Strong organizational and project management skills, with the ability to manage competing priorities and deadlines.
• Exceptional written and verbal communication skills; French proficiency considered an asset.
• Strong working knowledge of Google Workspace, Microsoft Office, Cvent, and registration-related technologies.
• High attention to detail, strong judgment, and a calm, professional approach under pressure.
• Availability and ability to travel as required

Who You Are

• A coach and mentor who builds confidence, strengthens capability, and gives consistent, actionable feedback to help others grow.
• A calm, clear communicator who leads through ambiguity with composure, transparency, and resilience.
• A champion of accountability who sets clear expectations, follows through, and builds a culture of ownership and results.
• An operations-minded leader who drives excellence through smart systems, process improvement, and consistent, high-quality execution.
• A strategic connector who aligns daily work with big-picture goals and co-creates practices that elevate team performance.
• A rust-based delegator who assigns responsibility with clarity, encourages autonomy, and avoids micromanagement.
• A culture builder who fosters psychological safety, shared norms, and open, constructive communication.
• A training developer who collaborates with senior leaders to create effective onboarding and development programs with measurable impact.

What We Offer at Wynford:

Total Compensation: Competitive salary with a comprehensive benefits package.

Dog-Friendly Office: Bring your furry friend to work for good vibes.

Time Off: Enjoy paid time off, including a winter holiday closure, birthday off, and additional personal time.

Professional Development: Access monthly training, industry memberships, and learning opportunities.

Wellness: Benefit from health & dental plans, fitness discounts, and an annual stipend for your wellness needs.

Bonuses & Incentives: Participate in a company-wide bonus structure and recognition programs like the DarWyn Awards.

Work-Life Balance:  We believe in the power of being in the room. Our hybrid model requires two in-office days per week, with Wednesdays as our anchor day. For leaders, presence matters—in on Wednesdays and at least one other day to model mentorship and culture. Outside of that, enjoy the flexibility to work where you work best.

Travel & Exploration: Opportunities to attend global FAM trips, tradeshows, and supplier events to fuel creativity and industry connections.

Extra Perks: Enjoy discounts on activities, retail stores, team lunches, fun off-site gatherings, and a culture that celebrates curiosity and collaboration.

Send Us Your Resume!

Interested applicants should send their resume and cover letter to jobs@wynfordtwg.com. In your cover letter please tell us why this opportunity is interesting to you.

We wish to thank all applicants in advance for your interest. Only those candidates selected for an interview will be contacted. Wynford is an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes, and work environment in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). We will be happy to work with applicants requesting accommodation at any stage of the hiring process.

We value the diversity of the people we hire and serve. Diversity at this organization means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.