Manager - Digital & Social

About WPP Media

WPP is the trusted growth partner for the world’s leading brands. With exceptional talent, trusted data and intelligence, and world-class partnerships – all united by our pioneering agentic marketing platform, WPP Open – we help clients navigate change, capture opportunity, and deliver transformational growth.

WPP Media is WPP's AI-driven media operating unit, bringing together media, data, and partnerships to deliver creative personalisation at scale. Connected through WPP Open and powered by Open Intelligence, clients see exactly where, how, and why their media investment is working.

For more information, visit wppmedia.com.

About WPP Media

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com.

WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com

At WPP Media, We Believe In The Power Of Our Culture And Our People. It’s What Elevates Us To Deliver Exceptional Experiences For Both Our Clients And Each Other. In This Role It Will Be Critical To Embrace WPP & WPP Media’s Shared Core Values:

• Be Extraordinary by Leading Collectively to Inspire transformational Creativity.
• Create an Open environment by Balancing People and Client Experiences by Cultivating Trust.
• Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise.

MANAGER, CREATIVE SERVICES at WPP MEDIA

Location: This role is based at our WPP Campus in Mumbai, India

Reporting: To the Creative Director, Creative Services

About WPP & WPP Media: WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities (wpp.com). WPP Media is WPP’s global media collective, bringing the best platforms, people, and partners together to create limitless opportunities for growth in a media-everywhere world (wppmedia.com). At WPP Media, our culture and people drive exceptional client and employee experiences.

We embrace our core values:

• Be Extraordinary: Lead Collectively to Inspire transformational Creativity.
• Create an Open environment: Balance People and Client Experiences by Cultivating Trust.
• Lead Optimistically: Champion Growth and Development to Mobilize the Enterprise.

About the Role: We are looking for an individual who is highly motivated and client-focused. This pivotal role supports the client and internal teams, ensuring seamless planning and execution of creative strategies. You will serve as the primary day-to-day client custodian and relationship holder, as an expert in design and social media practices, translating strategic visions into actionable creative and driving operational excellence across social media, digital content, and influencer marketing and Gen-AI creative initiatives. The ideal candidate is a proactive problem-solver with strong client management skills, meticulous execution oversight, and a passion for leveraging culture, community, data, and creativity to transform brands.

Key Responsibilities: Client Relationship & Custodianship:

• Act as the primary day-to-day contact for assigned client accounts, building strong, trusting relationships.
• Ensure client satisfaction through project execution, managing expectations, and proactively addressing needs. Project Planning & Execution:
• Planning and execution of creative across social, digital, and influencer marketing campaigns with internal and external teams.
• Maintain project timelines, deliverables, and budgets for successful campaign launches.
• Identify and resolve operational roadblocks, ensuring timely and quality delivery of client work.

Strategic Support & Growth:

• Support the development and implementation of innovative brand roadmaps, contributing insights on social media, content, and influencer trends.
• Assist in tracking monthly projections, pipeline progress, and identifying upsell/cross-sell opportunities.

Cross-Functional Collaboration:

• Work seamlessly with Creative Services, Social, Film Production, Automation, Gen-AI Creative, Social Listening, and Campaign Measurement teams.
• Facilitate collaboration across WPP agencies (e.g., Hogarth, VML, Ogilvy) for integrated client solutions.

Market & Trend Application:

• Stay abreast of the latest design, social media, creative, and influencer marketing trends, applying insights to enhance client campaigns. Required Qualifications:
• 3-6 years of experience in social media and/or digital creative environments, preferably in an agency or client-facing role.
• Demonstrated portfolio showcasing involvement in innovative digital and social creative campaigns.
• Proven experience managing day-to-day client relationships and ensuring project execution.
• Strong strategic and analytical thinking, with a data-driven approach to creative solutions.
• Understanding of emerging areas like Generative AI Creative and Creative Analytics Life at WPP Media & Benefits: Our passion for shaping the next era of media includes investing in our employees. WPP Media employees can tap into the global WPP Media & WPP networks to pursue passions, grow networks, and learn at the cutting edge of marketing and advertising.

Why WPP Media? At WPP Media, you'll be part of a global powerhouse that shapes the future of advertising. We value agility, innovation, and a proactive approach. You'll have the autonomy to drive significant impact, the resources of a world-class network, and the opportunity to work alongside some of the brightest minds in the industry. If you're motivated and carry a passion for creative excellence along with a knack for navigating complex business landscapes, we invite you to join our team. WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone belongs. We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

Life At WPP Media & Benefits

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

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