Role Overview
Wisemonk is hiring a entry-level Customer Success (B2B SaaS). This is a full-time role in Bengaluru. posted last week. Full responsibilities, required qualifications, and the apply link are listed in the description below.
Resume Keywords to Include
Make sure these keywords appear in your resume to improve ATS scoring
Sign up free to auto-tailor your resume with all these keywords and get a higher ATS score
Job Description
Job Title - Customer Success (B2B SaaS)
About Wisemonk :
Wisemonk helps global companies hire, pay, and manage employees in India without setting up a local entity.
We work with fast-growing startups and enterprises building teams in India. We handle payroll, compliance, onboarding, and employee experience, so companies can focus on growth without worrying about operational complexity.
Our goal is to build a high-quality, process-led, AI-enabled delivery engine where:
- customers get a predictable, strong experience
- onboarding is smooth and structured
- communication is clear
- operations scale without chaos
About the role
We are hiring a Customer Success to support onboarding, client coordination, and ongoing account management.
This role sits in the customer success team and works closely with:
- Customer Success Lead
- HRBP team
- finance / payroll
- shared delivery teams (benefits, insurance, equipment)
You will be responsible for ensuring that clients are onboarded smoothly, understand how to work with Wisemonk, and get timely communication and coordination across teams.This is not a passive support role.
This is a high-ownership execution role in a client-facing environment.
What you will do:
1. Onboarding support
- Coordinate onboarding of new clients after sales hand off
- Ensure all required information, documents, and inputs are collected
- Help clients understand timelines, workflows, and expectations
- Work with internal teams to ensure smooth onboarding execution
2. Client coordination
- Act as a point of contact for assigned clients (along with CS Lead)
- Ensure client requests are tracked and followed through
- Coordinate across HRBP, finance, and delivery teams to ensure closure
- Maintain clear and timely communication with clients
3. Account support
- Track account-level activities, timelines, and dependencies
- Support regular check-ins and communication cadence
- Ensure clients are using workflows correctly
- Flag risks, delays, or issues early
4. Operational follow-through
- Ensure nothing falls through the cracks across onboarding and ongoing delivery
- Track tasks, timelines, and responsibilities across teams
- Follow up proactively until issues are resolved
5. Process and system improvement
- Help improve onboarding checklists, workflows, and documentation
- Maintain clean tracking of accounts and activities
- Use tools, automation, and AI to improve coordination and visibility
What we are looking for:
- 1–4 years of experience
- Background in customer success, operations, account coordination, or similar role
- Strong ownership and follow-through
- Clear communication skills
- High attention to details
- Ability to manage multiple clients / tasks at the same time
- Comfort working with cross-functional teams
- Comfortable working in a fast-paced, structured-but-evolving environment
- Strong bias for action and problem-solving
- Comfortable using tools, trackers, and basic automation
Ideal backgrounds:
- customer success / account coordination
- operations / program management
- onboarding / implementation roles
- consulting / client-facing coordination roles
- early-stage startup experience
Frequently Asked Questions
How do I apply for the Customer Success (B2B SaaS) position at Wisemonk?
Use the Apply button above to submit your application directly to Wisemonk. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Customer Success (B2B SaaS) position at Wisemonk located?
This position is based in Bengaluru. Wisemonk has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Customer Success (B2B SaaS) at Wisemonk earn?
Wisemonk has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Customer Success (B2B SaaS) role at Wisemonk posted?
This role was posted on June 8, 2026 (7 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
Is the Customer Success (B2B SaaS) role at Wisemonk entry-level?
Yes. This is an entry-level position. Strong candidates typically have 0-2 years of relevant work experience, internships, or significant project work. Read the full description for any specific qualification requirements Wisemonk has listed.
AI-powered job search
Get every job scored to your resume
Upload your resume and get jobs ranked, your resume tailored, and employee contacts found automatically.
Get Started FreeNo credit card to start