Customer Service & Inside Sales Representative (CSR)

G&G Brands is a family-run and proudly Canadian golf and lifestyle wholesale supplier located in Langley, British Columbia. We have been operating for over three decades and adapting to new trends in the industry while maintaining our core values of quality, teamwork, and innovation. We operate with a “Work hard, play hard” mindset, and our building full of flying paperwork, a whirring Reach Truck, a pinball machine, and a sports simulator exemplifies exactly that.

Work hard, play hard, and take a load off with the occasional afternoon beer, on us!

For a tour of our space, copy and paste this link into your address bar:

https://youtu.be/6UGBh29joy8

Position Overview

Reporting to the Director of Customer Service, the Customer Service/Inside Sales Representative is responsible for delivering exceptional service and support to G&G’s current customers, prospective national account base and sales force.

Standard hours are 8:00am – 4:30pm, Monday to Friday. Successful candidate will be located in or near Langley, BC.

Duties & Responsibilities:

• Main point of contact for all customer and sales rep calls and emails
• Customer account manager for a set customer list, Independent Retailers and Tour-based business
• Communicating with designated sales reps on a daily/weekly basis
• Ability to run custom reports and analytics for sales reps
• Product knowledge for all aspects of our specific Golf brands
• Full cycle order entry (from product inquiry, pricing information, quoting and liaison with warehouse to ensure inventory of product and shipping details)
• Assisting customers with pricing discrepancies or damaged products
• Customer database management
• Handling all activity and concerns pertaining to customer offers and being able to be self-sufficient and quick on your feet to resolve issues
• Works within team to improve the existing procedures
• Product knowledge specialist
• Participate in all aspects of the sales process (generating and engaging leads, communicating with partners, executing promotions, processing orders, and updating records)
• Provides sales support for in-person schedules and walk-in appointments
• Account and Call Coverage (both active and prospective accounts)

Required Skills & Qualifications

• Minimum High school diploma, BA/BS degree or equivalent work experience
• Proficient in Microsoft Office (Excel, Powerpoint, Word, Outlook)
• Proficient in ERP systems, Spire preferred
• Must be fluent in English (French would be an asset)
• Exceptional communication, negotiation, and interpersonal skills
• Proven ability to foster client relationships
• Strong organizational, time management and problem-solving skills
• Ability to complete a high volume of tasks and projects independently
• Ability to work effectively in a fast-paced, team environment
• Possess a Valid BC Driver’s License

Why Work Here:

• Competitive compensation, reflecting experience and initiative
• Extended medical plan (available after 3 months)
• Group RRSP-match program (available after 1 year)
• Employee discount on all the brands we sell
• Team building activities & amenity room featuring arcade games, ping pong table & golf simulator
• In-house gym, fully equipped with treadmill, rowing machine, weights, & Peloton bike

Who We Are:

Based in Langley, BC, G&G Brands is a leading Canadian wholesale supplier of lifestyle and sporting goods, specializing in the golf and corporate promotional industries. Since Gord German founded the business in 1991, it has continued to evolve and to this day remains proudly family owned. G&G offers over twenty top quality brands, three national sales forces and a best-in-class customer service team to support over 1000 active accounts across Canada. In its 35th year of business, G&G continues to share its collaborative formula for success with its current and prospective customers, suppliers, and employees alike.

To learn more, please visit our website: www.gandg.ca

Job Types: Full-time, Permanent

Pay: $47,000.00-$49,000.00 per year

Benefits

• Casual dress
• Company events
• Dental care
• Extended health care
• On-site parking
• RRSP match
• Vision care

Education

• Secondary School (required)

Experience

• customer service: 2 years (preferred)

Work Location: In person