Role Overview
White Force is hiring a entry-level Quality Analyst-Customer Support. This is a full-time role in IN. Part of White Force's Qa hiring. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
As a Quality Monitoring & Evaluation specialist, you will be responsible for ensuring the adherence to company guidelines and best practices in customer support interactions. Your key responsibilities will include:
- Regularly assessing customer support interactions to evaluate agents' communication skills, tone, accuracy, and problem-solving abilities.
- Providing constructive feedback to agents to help improve their performance.
- Ensuring compliance with company policies, procedures, and service level agreements for customer interactions.
- Auditing customer support procedures and documentation for consistency and quality.
In terms of Reporting & Analysis, you will:
- Prepare detailed reports on quality scores, identifying trends and areas for improvement.
- Analyze customer feedback and service performance data to enhance process efficiency.
- Track and report on individual and team performance metrics to ensure customer satisfaction.
Your role will also involve Training & Development:
- Supporting new hire onboarding through training and calibration sessions.
- Assisting in the development and delivery of ongoing training programs for agent performance enhancement.
Process Improvement will be a crucial aspect of your responsibilities:
- Collaborating with a team to implement improvements in customer support processes.
- Suggesting and developing enhancements to improve efficiency and customer experience.
Customer Satisfaction Monitoring will be vital:
- Reviewing customer feedback surveys and NPS reports to gauge overall satisfaction.
- Collaborating with team leads to address negative feedback and recommend corrective actions.
Qualifications required for this role include:
- Minimum of 1-2 years of experience in quality assurance, customer support, or trainer roles.
- Experience in a non-technical customer service environment is advantageous.
- Strong attention to detail, excellent communication skills, and the ability to provide clear feedback.
- Strong analytical and problem-solving abilities.
- Effective multitasking and prioritization skills.
Apply now to be part of our team and contribute to enhancing customer satisfaction and service quality. As a Quality Monitoring & Evaluation specialist, you will be responsible for ensuring the adherence to company guidelines and best practices in customer support interactions. Your key responsibilities will include:
- Regularly assessing customer support interactions to evaluate agents' communication skills, tone, accuracy, and problem-solving abilities.
- Providing constructive feedback to agents to help improve their performance.
- Ensuring compliance with company policies, procedures, and service level agreements for customer interactions.
- Auditing customer support procedures and documentation for consistency and quality.
In terms of Reporting & Analysis, you will:
- Prepare detailed reports on quality scores, identifying trends and areas for improvement.
- Analyze customer feedback and service performance data to enhance process efficiency.
- Track and report on individual and team performance metrics to ensure customer satisfaction.
Your role will also involve Training & Development:
- Supporting new hire onboarding through training and calibration sessions.
- Assisting in the development and delivery of ongoing training programs for agent performance enhancement.
Process Improvement will be a crucial aspect of your responsibilities:
- Collaborating with a team to implement improvements in customer support processes.
- Suggesting and developing enhancements to improve efficiency and customer experience.
Customer Satisfaction Monitoring will be vital:
- Reviewing customer feedback surveys and NPS reports to gauge overall satisfaction.
- Collaborating with team leads to address negative feedback and recommend corrective actions.
Qualifications required for this role include:
- Minimum of 1-2 years of experience in quality assurance, customer support, or trainer roles.
- Experience in a non-technical customer service environment is advantageous.
- Strong attention to detail, excellent communication skills, and the ability to provide clear feedback.
- Strong analytical and problem-solving abilities.
- Effective multitasking and prioritization skills.
Apply now to be part of our team and contribute to enhancing customer satisfaction and service quality.
Frequently Asked Questions
How do I apply for the Quality Analyst-Customer Support position at White Force?
Use the Apply button above to submit your application directly to White Force. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Quality Analyst-Customer Support position at White Force located?
This position is based in IN. White Force has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Quality Analyst-Customer Support at White Force earn?
White Force has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Quality Analyst-Customer Support role at White Force posted?
This role was posted on April 8, 2026 (67 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
Is the Quality Analyst-Customer Support role at White Force entry-level?
Yes. This is an entry-level position. Strong candidates typically have 0-2 years of relevant work experience, internships, or significant project work. Read the full description for any specific qualification requirements White Force has listed.
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