Operations Manager - Bilingual

Whitaker Legal - Towson, Maryland

Are you the person who naturally takes ownership, follows through, and makes sure nothing falls through the cracks?

Do you thrive in a fast-paced environment where your work actually matters and changes lives?

Whitaker Legal is a mission-driven immigration law firm focused on helping families and survivors of domestic violence, human trafficking, and serious crimes build a future in the United States. Our work is meaningful, high-impact, and often time-sensitive. We pursue excellence because our clients’ futures depend on it.

We are looking for a bilingual Operations Coordinator who will play a critical role in keeping our firm running smoothly, holding our team accountable, and making sure our clients receive the level of service they deserve.

This is not a sit-back-and-wait role. This is for someone who sees a problem and fixes it.

What You Will Do

You will be the person who keeps everything moving.

Operations & Accountability

• Track deadlines, case progress, and team performance to ensure nothing falls through the cracks
• Monitor KPIs and follow up with team members to keep the firm on track
• Identify breakdowns in processes and implement solutions
• Conduct audits to ensure policies and procedures are being followed

Team Coordination

• Work closely with attorneys, legal assistants, and client services to ensure smooth communication and workflow
• Ensure consultations, client calls, and follow-ups are happening on time
• Step in to solve problems and keep things moving when issues arise

Systems & Process Management

• Own and maintain systems like Trello, MyCase, and SharePoint
• Improve workflows to increase efficiency and reduce errors
• Help train team members on systems and processes

HR & Culture Support

• Assist with onboarding and training new team members
• Help run performance reviews and support accountability across the team
• Plan team events and initiatives that reinforce a positive, high-performing culture

Financial & Administrative Support

• Run payroll and coordinate with our bookkeeping team
• Track expenses, vendor payments, and basic financial data
• Help ensure billing and collections processes are running smoothly

Who You Are

• Fully bilingual in English and Spanish (required)
• Highly organized and detail-oriented
• A natural problem solver who takes initiative
• Comfortable holding others accountable in a professional and respectful way
• Able to manage multiple priorities without dropping the ball
• Tech-savvy and comfortable learning new systems quickly
• A team player who contributes to a positive, energetic work environment

Most importantly: you are someone who takes pride in your work and wants to be part of something bigger than yourself.

What Success Looks Like

• Deadlines are consistently met
• Cases move efficiently through the system
• Team members are clear on expectations and follow through
• Clients feel supported, informed, and taken care of
• The firm runs more smoothly and efficiently because of you

Why Join Whitaker Legal

• Meaningful work that changes lives
• A supportive, collaborative, and mission-driven team
• Opportunities for growth and leadership
• A positive, high-energy work environment
• Competitive compensation with performance-based bonuses

How to Apply

For immediate consideration, apply as soon as possible.

Please include:

• Your resume
• Your salary requirements
• Your level of fluency in Spanish

In addition, submit a short voice recording in English and Spanish answering the following:

• Tell us a little about yourself
• Why do you want to work at an immigration law firm
• What do you excel at professionally
• What types of tasks do you not enjoy

Job Type: Full-time

Pay: $60,000.00 - $80,000.00 per year

Work Location: In person