Proudly Canadian. Driven by Purpose. Rooted in Care.

Join a national team where people, purpose, and community come first. Western Financial Group was named a 2025 Top Insurance Employer by Insurance Business Canada and is home to more than 2,300 team members supporting over one million customers across 200+ locations across Canada.

Claims Manager, Delegated Authority

Here is what a typical day looks like

• Provide guidance and coaching to your team, identifying succession goals
• Manage group and individual claims adjudication process, including reviewing and delegating open files
• Investigate, evaluate, negotiate and settle large or complex property, auto, casualty and liability claims
• Manage, coordinate and control the Claims Handling Authorities granted by insurers, including supervision of Claims Bordereau’s
• Determine coverage, establishing and maintaining claims reserves and processing payments within established authority levels
• Participate in and support new product development, including developing, interpreting, and training of new policy wordings
• Manage and ensure performance of the delegated authority
• Develop and maintain claims systems, procedures and service standards
• Responsible for vendor management and adherence to our established Service Level Agreements
• Liaise as our company representative with all external insurance partners
• Champion, communicate and implement corporate initiatives, policies and procedures
• Review weekly and monthly KPI’s and make recommendations to meet targets, including pricing and loss ratios

The value you bring

• General Insurance Level 2 License required; CAIB/CIP preferred
• If you do not have a license, it must be acquired within three months of your start date
• Progressive diversified career within Claims including large commercial loss
• You have led a team of adjusters previously; you understand how to stay connected with a remote team and know how to change your approach to engage different personality types
• Intuitive understanding of policy wordings and coverages
• Proficiency with technology such as Microsoft Office products is an asset

Role Details

• Hours: 37.5 hours/week: Monday – Friday
• Location: Remote role if located in Canada
• Salary range: $76,000 - $114,000
• Requisition: 82839
• Current Vacancy: Yes

Why Western?

Western’s people‑first culture, grounded in our guiding principles of Truthfulness, Fairness, Value, and Loyalty, is recognized across Canada and strengthened by our commitment to wellness, flexibility, and meaningful community impact.

Highlights include:

• 14 Paid Wellness Days, 3 weeks’ vacation, company‑matching savings programs, and 100% employer‑paid group benefits for eligible employees
• Over 1,500 volunteer hours supporting 160+ charities in 2024–2025 through the Western Financial Group Communities Foundation.

Our Commitment to Inclusion: At Western, we strive to create an accessible, equitable, and inclusive workplace where everyone feels valued and can thrive. As an equal opportunity employer, we encourage applicants of all backgrounds to apply, even if your experience doesn’t perfectly match every qualification. If you need assistance or an accommodation during the hiring process, please contact talent.acquisition@westernfg.ca or visit our Careers page.

Our Human‑First Hiring Approach: We do not use artificial intelligence to screen, assess, or select applicants. All applications are personally reviewed by Western’s Talent Acquisition Consultants. As part of our hiring process, we use standardized, scientifically validated skills assessments (non‑AI), and all results are reviewed by our hiring team.

Ready to Apply?

If making a meaningful impact in your community and growing your career in a supportive, purpose‑driven environment excite you, we’d love to hear from you.