Customer Service Manager

Company Description

Welspun Living Limited has been a global leader in the Home Solutions market for over 35 years, delivering innovative and sustainable products that enhance consumer well-being. With a diverse range of home textile brands across Bed, Bath, Furnishing, and Flooring categories, Welspun serves customers in over 50 countries through a robust distribution and manufacturing network. Known for pioneering products such as GOTS-certified Organic Cotton, temperature-regulating Hygro linens, and Bamboo Charcoal bed and bath linen, the company blends innovation with eco-consciousness.

Welspun is also committed to community empowerment, preserving traditional craftsmanship through its SPUN initiative, and maintaining global recognition with brands like Christy. Be part of a company that values quality, sustainability, and innovation toward creating a better world.

Role Description

This is a full-time, on-site role located in Coimbatore for a Customer Service Manager.

The Customer Service

Manager will oversee daily operations of the customer service team to ensure customer satisfaction.

Key responsibilities include managing customer inquiries and complaints, streamlining support processes, implementing strategies to enhance customer experience, and mentoring team members to achieve excellence in customer service delivery. Additionally, the manager will monitor performance and recommend improvements to meet organizational goals effectively.

Qualifications

• Proven experience in Customer Service Management, Customer Satisfaction, and Customer Support
• Strong Analytical Skills to assess customer service metrics and identify areas for improvement
• Exceptional Communication skills for effective interaction with clients, teams, and stakeholders
• Ability to lead and motivate a team to achieve performance targets and provide top-tier customer experiences
• Proficiency with CRM tools and customer support systems is a plus
• Bachelor’s degree in Business Administration, Communications, or a related field
• Experience within the home solutions or textiles industry is preferred