CSR - Customer Service Representative

Empowering Wellness, Mobility & Everyday Living

Are you passionate about helping others live healthier, more comfortable lives? Do you have a genuine interest in medical, wellness, and mobility products? Join our customer-focused team where your care and compassion will make a real difference every day.

At Wellwise, we believe in empowering Canadians to age with independence and vitality.

As a Customer Service Representative, you will be the first point of contact for our customers and play a vital role in delivering a caring and supportive in-store experience. You will assist customers with product information, resolve issues, and support the day-to-day operations of the store.

What You’ll Do

As a Customer Service Representative, you’ll be the friendly and knowledgeable guide for our customers. Whether they're looking for advice on mobility aids, wellness products, or medical devices, you'll support their journey with empathy, professionalism, and expertise.

Here’s how you’ll make an impact:

• Provide personalized support for our customers, helping them find the right solutions while offering product insights, service details, and clear guidance on policies.
• Resolve customer concerns thoughtfully and effectively, with minimal management input.
• Recommend product upgrades, add-ons, or alternatives that better suit customers’ wellness needs—while also supporting sales goals.
• Demonstrate how to use and care for products (e.g., supports, braces, CPAP, mobility aids) and assist with fittings when needed.
• Handle day-to-day store functions: EPOS transactions, order intake, cycle counts, sales paperwork, cash control, government or funding programs, appointment bookings and stocking.
• Stay up to date on customer needs, new product trends, and wellness innovations.
• Work with project teams, assist in case management, and support integrated service initiatives.
• Partner with internal teams and provide back-up support to senior reps when needed.
• Contribute to a culture of inclusion, respect, and belonging.

What You Bring

• A warm, customer-first approach with strong listening and communication skills (both verbal and written).
• Confidence and professionalism when speaking with customers over the phone or in-person.
• Solid knowledge of basic computer programs (Excel, Word, PowerPoint, and web platforms).
• A genuine interest in health and wellness, along with basic training or experience in:
• Daily Living Aids, Diagnostic & Therapy, Mobility Solutions, Supports & Braces, Incontinence, Respiratory Care (CPAP), and Sleep Health (depending on location).
• Comfort navigating CRM systems and retail inventory platforms/functions.
• Experience in a retail or customer service setting (0–2 years preferred).
• A High School diploma (or equivalent).
• Certifications or training in:
• Health & Safety
• Compression Therapy (Sigvaris) Training – offsite (as required)
• First Aid (as required) – offsite and if applicable
• Customer Excellence & Accessibility (AODA)

Why Join Us?

This is more than just a retail job—it’s a chance to empower individuals with the tools they need to live life to the fullest. We provide training, support, and a welcoming environment where your voice is heard, and your growth is supported. And as a valued member of our staff, you'll enjoy a comprehensive benefits package that supports your health, wellbeing, and work-life balance.

Job Types: Full-time, Part-time, Permanent

Pay: $22.00-$24.00 per hour

Benefits

• Extended health care

Work Location: In person