At Webflow, we’re building the world’s leading AI-native Digital Experience Platform, and we’re doing it as a remote-first company built on trust, transparency, and a whole lot of creativity. This work takes grit, because we move fast, without ever sacrificing craft or quality. Our mission is to bring development superpowers to everyone. From entrepreneurs launching their first idea to global enterprises scaling their digital presence, we empower teams to design, launch, and optimize for the web without barriers. We believe the future of the web, and work, is more open, more creative, and more equitable. And we’re here to build it together.

We’re looking for a Customer Support Operations Engineer to join our Customer Support Operations team and power great support by reducing customer effort through smart tools and automation. In this role, you’ll support internal teammates and cross-functional partners by implementing, maintaining, and supporting internal tools and workflows. You’ll assist with technical issues, contribute to operational improvements, and collaborate closely with senior engineers and stakeholders to help improve the efficiency and effectiveness of our Customer Support teams.

This role is well suited for someone who enjoys hands-on technical work, supporting others, and growing their technical and operational skills in a collaborative environment.

About the role:

• Location: Remote-first (United States; BC & ON, Canada)
  • Must be based in Pacific or Mountain Time Zones
• Full-time
• Permanent 
• Exempt
• The cash compensation for this role is tailored to align with the cost of labor in different geographic markets. We've structured the base pay ranges for this role into zones for our geographic markets, and the specific base pay within the range will be determined by the candidate’s geographic location, job-related experience, knowledge, qualifications, and skills.
  
  • United States (all figures cited below are in USD and pertain to workers in the United States)
    • Zone A: $115,000 - $155,500
    • Zone B: $108,000 - $146,000
    • Zone C: $101,500 - $137,500
  • Canada (all figures cited below are in CAD and pertain to workers in BC, Canada)
    • $131,000 - $176,500

This role is also eligible to participate in Webflow's company-wide bonus program. Target amounts are a percentage of base salary and vary by career level. Payouts are based on company performance against established financial and operational goals.

Please visit our Careers page for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.

• Application Information:
  • Application deadline: applications accepted on an ongoing basis until position is closed and filled
  • This posting is for a net new position
• Reporting to the Senior Manager, Global Customer Support Operations

As a Customer Support Operations Engineer, you’ll … 

• Scope and implement new tools, processes, and procedures 
• Build and maintain tools to help provide immediate feedback on customer issues and automate common tasks 
• Build and maintain tools that help improve efficiency of CST, e.g. inclusion of AI into Zendesk, plugins that diagnose site issues, etc.
• Analyze data from customers and Customer Support to provide better service 
• Work cross-functionally to ensure success of our business partners 
• Collaborate on policies and procedures for Customer Support 
• Identify efficiency and productivity improvements for the team and the department

About you:

Requirements:

• 4-7 years of experience working with support or workflow tools such as Z