Customer Engagement and Service Manager
Walmart CanadaRole Overview
Walmart Canada is hiring a mid-level Customer Engagement and Service Manager. This is a full-time role in Red Deer. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
Lead exceptional customer service as a Customer Service Manager. Manage front-end operations to ensure a positive shopping experience and build customer loyalty.
In this role, you'll coordinate customer service efforts and uphold compliance with operational standards. Your responsibilities include addressing concerns from both customers and associates, monitoring front-end team performance, and facilitating effective training on systems and protocols. Promoting company programs will also be a significant focus.
Key Responsibilities:
- Ensure safe work processes for the team
- Address customer and associate concerns effectively
- Supervise associates, coordinating shifts and support
- Train team members on company systems and safety
- Oversee purchase and return transactions
Requirements
- Age requirement: 16 years or older
Drive a positive customer experience and promote service excellence within a retail environment.
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Frequently Asked Questions
How do I apply for the Customer Engagement and Service Manager position at Walmart Canada?
Use the Apply button above to submit your application directly to Walmart Canada. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Customer Engagement and Service Manager position at Walmart Canada located?
This position is based in Red Deer. Walmart Canada has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Customer Engagement and Service Manager at Walmart Canada earn?
Walmart Canada has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Customer Engagement and Service Manager role at Walmart Canada posted?
This role was posted on April 15, 2026 (54 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
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