AM - Learning And development

Job Overview: The HR Learning and Development (L&D) Assistant Manager plays a crucial role in developing and executing employee training programs that foster high-performance teams and drive business success. This role focuses on identifying skill gaps, delivering impactful training, and fostering a culture of continuous learning across retail operations, from store employees to corporate teams. The L&D Assistant Manager will partner with key stakeholders to design and implement strategic training initiatives that enhance employee performance, improve customer experience, and support organizational growth.

Key Roles and Responsibilities: Develop and implement the organization's learning and development strategy to support business objectives. *Assess the training needs of employees and create tailored learning solutions, including workshops, seminars, e-learning programs, and other training methods. *Design and deliver high-quality training programs to support employee growth and career development. *Set up Key Performance Indicators (KPIs) and Key Result Areas (KRAs) for L&D programs, ensuring alignment with overall business goals and measurable outcomes. *Partner with department heads and HR to identify skill gaps and create specific learning plans for individuals and teams. *Manage and evaluate the effectiveness of training programs, using data to measure impact and continuously improve offerings. *Promote a culture of learning within the organization by encouraging employee engagement in development activities. *Stay updated on the latest L&D trends, tools, and techniques, and implement best practices. *Oversee the training budget and manage resources effectively. *Coordinate with external training providers and consultants when necessary. *Provide coaching and mentoring to employees on professional development matters. *Monitor the completion of mandatory compliance training and certifications across the organization. *Identify and assess training needs in consultation with showroom Assistant Managers (mandatory training, technical training, domain based training & behavioural training). *Carry out & oversee skills analysis, training need analysis to prioritize training needs and initiatives. *Prepare and communicate training calendar and ensure all the training activities are delivered as per the training calendar. *Induction to New Hire on company’s policies and their roles and responsibilities. *Monitor employee performance and response to training. *Review the sales staff and non-sales staff periodically. *Maintain tracker and update training MIS. *Coordinate training programs for senior leaders & second line Assistant Managers in the organization with the external consultant. *Negotiate with external vendors for training solutions and allocate the budget appropriately. *Continuous evaluation of training with the staff. *Prepare and update SOP as per the business standards. *Facilitate Rewards & Recognition Programme. *Facilitation of Employee Engagement and Employee Welfare activities. *Grievances Handling *Experience with change management or organizational development. *Familiarity with data analytics to track learning outcomes and ROI on L&D programs. *Excellent communication, presentation, and interpersonal skills. *Experience with Learning Management Systems (LMS) and e-learning platforms.

Required Skills

• 5-10 years of experience in Learning & Development (L&D) or related field.
• MBA/PGDM degree in Any Specialization; additional certifications like NLP, Six Sigma, Excel VBA are an added advantage.
• Strong understanding of adult learning principles, instructional design methodologies, and facilitation techniques.